Carpe Facto Analyst

Summary Posted: Jan 29, 2024 Role Number: 200536710 At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers! Building this environment starts with you! Carpe Facto Analysis Advisors are responsible for conducting qualitative analysis on Carpe Facto case data. This process requires skills in thorough root cause analysis, critical thinking, and detailed data verification. Advisors are expected to provide detailed and accurate descriptions of Carpe Facto case data that provide actionable data to Engineering partners. Key Qualifications Key Qualifications Minimum of one year of current AppleCare Carpe Facto Advisor experience required Makes space to listen, learn, and amplify diverse perspectives and experience Actively seeks out opportunities to champion and celebrate inclusion and diversity Time Management, Planning, and Prioritization Multitasking Critical Thinking and Decision Making Analytical and Logical Deduction Technical and Diagnostic Proficiency Independent Problem Solving Working Relationships- Interpersonal and Collaboration Skills Conflict Resolution Written and Verbal Communication Skills Comprehension and Recall Description Description - Minimum of one year of current Carpe Facto experience required - Makes space to listen, learn, and amplify diverse perspectives and experience - Actively seeks out opportunities to champion and celebrate inclusion and diversity - Time Management, Planning, and Prioritization - Multitasking - Critical Thinking and Decision Making - Analytical and Logical Deduction - Technical and Diagnostic Proficiency - Independent Problem Solving - Working Relationships - Interpersonal and Collaboration Skills - Conflict Resolution - Written and Verbal Communication Skills - Comprehension and Recall Education & Experience Education & Experience Additional Requirements Additional Requirements