Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Senior Manager, Product Governance Risk and Compliance (GRC)Location: Chennai/Hyderabad/ Bengaluru At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?About Genesys Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.With a strong track record of innovation and a never-ending desire to be first, Genesys is named as a leader in The 2023 Gartner® Magic Quadrant™ for CCaaS. About the Role This is a very dynamic high growth environment and requires being agile and flexible. Successful candidates for this role must be highly experienced in evaluating, ever evolving compliance requirements and conducting gap assessments, documenting compliance related governance documents (policies, standards etc.) and leading the third-party compliance audits end to end. The successful candidate will be leading and / or mentoring a team of GRC analysts and also will be well versed with risk management and risk treatment methodologies working in a similar fast-paced organization.Candidates is expected to have understanding on Cloud SaaS technical environment and determine how our leading-edge technologies and controls provide satisfaction, compensation, or mitigation to the compliance standard requirements. This will also involve translating the compliance requirements into language Developers, DevOps, and Leadership can apply to our environments and working closely with cross functional teams spread across multiple geographies.Major Responsibilities/ActivitiesProactively evaluate and advise the business on new and evolving certification programs, regulatory requirements, and technologies.Lead comprehensive assessments of technical controls, information security policies and procedures against applicable regulations and compliance requirements. Assessments include GAP analysis, recommendations and prioritize enhancements to the security and privacy infrastructure to remove or mitigate risk. Effectively communicate execution status, key accomplishments, and risks that impact Genesys Cloud’s ability to achieve or maintain compliance accreditations or certifications to management.Evaluate and audit security control systems to address requirements.Advise process/control owners with the preparation and on-going maintenance of controls and control documentation (e.g., policies, procedures etc.).Provide expert guidance to Development & Operations on the appropriate selection, design, implementation, and configuration of security controls.Identify control deficiencies and make appropriate recommendations and drive remediation of control deficiencies.Proactively identify gaps or conflicts in existing processes and work to develop solutions with cross functional teams.Lead and program manage Third- party compliance audits.Collaborating effectively across multiple organizations with diverse personalities and expertise to drive to agreement on complex issues.Revise and maintain a library of information security and privacy policies, standards and guidelines covering all areas within the environment.Engage with Infrastructure and/or Architect Teams to assess the security risk of proposed projects and system/application modifications.Build strong cross-functional relationships with business partners to facilitate the development of strong compliance programs that support continuous improvement and operational efficiency.Minimum Requirements8+ years of related Governance Risk and compliance and/or security experience.Detailed working knowledge and prior experience in audit execution of a global security certification such as ISO 27001/17/18, PCI , HIPAA, ENS, HDS, SOC 1 / 2 etc.Detailed working knowledge of compliance frameworks (NIST etc.).Good understanding of security concepts and practical usage.Knowledge of, or experience working with, Cloud technologies/environments, including evaluating and implementing controls on Software as a Service (SaaS), is a plus.Working knowledge of GRC tools and technologies.An up-to-date functioning understanding of current Cyber Security trends.Experience managing multiple complex GRC projects simultaneously and good project management skills.Prior experience working as a people manager. Ability to organize teams, define tasks to align with team and organizational goals, building accountability and an positive team culture with direct reports.Proactive achiever and ability to operate autonomously with minimal guidance.Comfortable working in a fast-paced, dynamic environment incorporating constant change as we grow.Excellent written and verbal English communication skills; ability to communicate effectively across all levels of the organization.Analytical problem solver with strong organizational skills and eye for detail.Prior Big-4 consulting experience or prior professional experience in similar cloud based organizations is a plus.Desirable certificationsOne or more Information Security Certifications: CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CRISC (Certified in Risk and Information Systems Contro)l, ISO 27K Lead Auditor/ Implementor or other security certification/accreditation.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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