Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Business Strategy & Operations Summer Associate Department & Team: Genesys Product Business Strategy & Operations Location: Menlo Park, California / Indianapolis, Indiana / Raleigh, NC US (Hybrid, Remote) Summary: Genesys is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Genesys Product leadership to develop growth strategy and facilitate strategic & operational initiatives to ensure the strategy is executed successfully.As a Business Strategy and Operations Intern, you will grow your program management, analytics skills, and business acumen to implement our Cloud strategy. You will play a critical role in measuring our success through the creation of dashboards and reports. In this role, you will be exposed to many aspects of the Genesys Cloud business, especially to business analytics. Additionally, you will add value by working with cross-functional teams within and beyond the Genesys Product organization to ensure business strategy are followed through in a timely manner within scope. We are seeking a talent who is an analytical and structured problem solver, a relationship builder, and can manage changing priorities in a rapidly growing business.Key Responsibilities:Collaborate with cross functional teams on business strategy development and executive communications deliveryIdentify unmet or underserved needs of the business unit, continuously evaluating & improving business strategy & operationsProvide insights through analyses and dashboard building & maintenance to support key business decision makingCreate reporting for program tracking and reporting against targetsContinuously evaluate, minimize complexities, optimize, and improve processesMinimum Requirements:Masters of Business Administration (MBA) student/degree or equivalentAnalytical & structured problem-solving skillsProficient with at least 1 analytics tool/language (Excel, Tableau, R)Clear thinker and communicator with advanced financial & business acumenExcellent business communication skills, written & verbalAttention-to-detail, with the ability to dissect into very tactical considerations to ensure accuracy in deliverablesHigh emotional intelligenceBeing able to create productive & positive working relations with co-workers with varying technical & business backgroundsGrowth & agile mindset with thorough work ethics, embracing diversityBe a proactive self-starter with the ability to multi-task, work independently, prioritize, and get things doneDemonstrate intellectual curiosity and a desire to take on ambiguous and varied projects in support of the Product Strategy & Ops team Covid-19 Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. We utilize Zoom video meetings and phone calls during the interview process. About Us: Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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