Partner Support Specialist

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Partner Support SpecialistDepartment and Team: WW Partner ExperienceLocation: ManillaJob Reports to: VP, Partner ExperienceJob Summary:The Global Partner Experience team has three key objectives:To improve Genesys Partner’s ease of doing businessTo drive Partner autonomy, allowing partners to execute at scaleProvision of sales support (including but not limited to triaging general partner queries, onboarding partners, reporting and process and system support.)The Partner Support Specialist is a member of the Global Partner Experience Team, reporting to either the VP of Partner Experience or indirectly via a Team Lead, and will act as a remote business partner to our Partner sales leaders, managers and our partners themselves. This role functions as the central point of contact in each sub-region for our internal partner teams and our Genesys Partners.The key responsibilities of this newly created team are as follows:Partner Management & SupportSingle point of contact for partner supportDeal Registration, quoting and order management supportPartner OnboardingContract Issuance & ExecutionSet up of new partners allowing access to systems and tools.Working with our enablement team to ensure a seamless and efficient partner onboarding experienceNew customer creation supportWork with regional PAMs to drive globally consistent partner cadence, including but not limited to business plan creation, forecasting, QBRs and certification tracking.Billing Reconciliations & AccrualsManage and resolve billing inquiriesAppFoundry monthly billing and accuralsReconciliation and audit activities as requiredSystems & Tooling, Maintenance & SupportPartner Portal User ManagementPartner Portal Enhancement ManagementAppFoundry SKU creation & Partner Consultancy (including FX conversions etc)Genie Management (partner product updates etc)FAQ Database managementMeasures for Success:Achievement of defined SLAsPartner Experience Survey ResultsInternal Partner Survey ResultsMinimum Requirements:Bachelor’s degree in Business, Accounting, Systems Administration or a related field is desirableProven experience with Salesforce, Tableau, Microsoft Office Suite etc.Understanding of sales processes and pipeline management.Advanced level in Excel and PowerPoint.Minimum 3+ years professional experience in a finance, operations or systems administration roleStrong written and verbal communication skillsStrong attention to detail.Strong team player with ability to work cross culturally and across business units.Able to operate successfully in a lean, fast-paced organisation, flexibility to work shifts to cover global time zonesAbility to work remotely or from the officeEnglish language skills essential, other language skills highly regarded.Workplace Health and Safety:Take reasonable care of your own health and safety.Ensure actions of omissions do not adversely affect the health and safety of others.Participate in the implementation of risk control measures to prevent injuries or illnesses.Cooperate with policies and procedures of Genesys as well as other responsibilities as outlined in WHS management system.#LI-NR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.