Director, Field Training

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!   The RealReal is seeking a Director, Field Training to support the Head of Experience and Education in infusing a culture of learning within TRR. This seasoned professional will work with the Head of ExE to ensure implementation and accurate execution in the field teams (Sales, Retail, Ops). They will manage team members to facilitate, shadow on-site as needed, provide coaching and feedback, and track and measure results to continue improving training efforts. If you have a natural curiosity for learning and developing yourself and teams, exceptional attention to detail, strong project management and operational skills, self-discipline, enjoy the execution and deployment of strategy, have the ability to focus on projects through completion, and can simplify complex or high-level strategies….keep reading.   What You Get To Do Every Day Partner with Head of ExE and training design team to reimagine training & development curriculum including onboarding, ongoing training programs, program execution and follow-up. Manage project plans, including timelines for discovery, design, and execution for all business units ensuring thorough execution, measuring impact and reporting metrics Ensure a cohesive, connected experience in training content that aligns with client/consignor experience. Communicate with cross-functional leaders in Sales, Retail, Ops to understand business needs and objectives in order to manage team of field trainers executing towards the goals Deploy training programs to build employee skills, overseeing customization as needed Work with Field Training Managers to identify skill gaps to iterate or create new training programs. Manage and develop team of Field Training Managers Ensure training programs have a clear evaluation strategy in place, regularly tracking & reporting program impact Foster strong partnerships with business leaders and key stakeholders to build trainings that achieve business goals. Develop strong knowledge of business units (Sales, Retail/LCO, Consignor Relations/Client Services, Operations) to enable and blend business needs, learner needs, and cross-functional development opportunities What You Bring To The Role A minimum of 8 years of experience in building and scaling training programs with experience in learning design within metric-driven business function Experience in outside sales or complex operational facilities a plus Strong project management skills and attention to detail, with ability to operationalize in order to enable teams to execute in a dynamic environment with shifting priorities Experience developing training programs based on instructional design methodologies (instructor-led,  virtual learning, etc) that deliver key performance indicators  Ability to think strategically and develop long and short term learning recommendations that flex to meet business demands and scale to growth Concise and articulate communicator with a knack for simplifying complex information (both written and verbally); facilitation experience is a bonus Proficient with Google Suite applications, Learning Management Systems, Content Management Systems, common Learning Design Technologies (i.e. Articulate 360, PhotoShop, Camtasia, Adobe Premier, etc) Enthusiastic, team player able to work effectively across all departments Demonstrates a growth mindset Bachelor's degree required; advanced degree a plus   The expected salary range for this role is $171,262.90 - $228,796.00 . To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GHR8761 #LI-SM10 #LI-Onsite     The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.