IT Systems Support Engineer

Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. Over the past few years, Forward Networks has received tremendous industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s 2022 “Best Workplaces in the Bay Area” list. The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, Threshold Ventures, and Goldman Sachs. In this role, your job is to support systems operations - by configuring, operating, securing, and debugging the systems that we depend on. You’ll start by getting your hands dirty on a wide breadth of systems and system types, and as your responsibility grows, it will extend to frequent interactions with security and engineering teams. This is a front-row opportunity to experience growth at a startup, while gaining foundational operations and debugging skills on a range of enterprise systems.  Must be interested in working from the office in Santa Clara at least two days a week, and able to come in as needed. Responsibilities: Drive employee access and system configuration Be available during American business hours Interact directly with employees to remotely triage application, laptop, network, and access questions and issues Implement corporate security policies via software Administer cloud-based tools Do whatever is needed to get people productive, remotely and in-person, including AV systems, shipping, and more Required background: Experience operating, interacting with, and administering systems similar to: Productivity SaaS (Google Workspace/GDrive, Office 365/OneDrive, …) MacOS laptops and programs MacOS fleet management (Jamf, Mosyle, Kandji, etc.) Access and identity systems (SSO, LDAP, VPN, Okta, Duo, …) Cloud platforms (AWS, GCP, Azure..) Collaboration software (Jira, Confluence, GitHub, Zoom, Meet, Slack)  Ability to effectively debug hard problems with limited information Understanding of network connectivity concepts, including IP address allocation, tunneling, L2/L3, and firewalls Clear communications skills Nice-to-have: Experience with operating and interacting with: Jira project configuration Source code management systems File servers and NAS Physical servers Databases Backup and disaster recovery systems Linux VMware vCenter/ESX Understanding of application-relevant security concepts, including certificates, VPNs,  and encryption Basic experience at a command line, and a desired to develop those skills Expected compensation for this position is between $90,000-$120,000 depending on experience