Senior Content Manager

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the Team Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you’ll help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. Your Role We are seeking an experienced Senior Content Manager to join our Marketing department. This role is pivotal in driving content strategy across the organization. As the Senior Content Manager at Dialpad, you are a key leader within the marketing organization, driving organic growth through epic storytelling and content creation. In addition to overseeing a dynamic team responsible for crafting compelling narratives, customer stories, infographics, digital video content, and other editorial assets, you will lead the transformation of the content team into a centralized, shared services model to serve the entire organization. Responsibilities Shape and execute a comprehensive content strategy covering every aspect of the customer journey for SMB and upmarket audiences. Transform the content team into a centralized, shared services model, streamlining content creation, distribution, and maintenance processes. Collaborate with the demand gen team to align content distribution strategy with pipeline, revenue generation, and desired outcomes. Provide strategic direction and editorial guidance for content across external communication channels. Foster collaboration across functions to develop and implement an effective content marketing strategy aligned with short-term and long-term marketing targets. Play a pivotal role in Dialpad's global growth by positioning the company as a content destination in the industry. Tailor content strategies based on a deep understanding of audience segments. Integrate content programs with brand campaigns to drive demand. Lead and manage a team dedicated to creating engaging content across various mediums. Develop a comprehensive content calendar covering core industries and lines of business. Establish standards, systems, and best practices for content creation, distribution, and maintenance within the centralized model. Implement editorial governance to ensure content consistency with the brand voice, style, and tone. Utilize customer and market data to develop content themes and execute plans that educate customers and drive critical behavioral metrics. Qualifications 10+ years of content marketing experience, with particular experience in leading content strategy, editorial, and production teams for a top tier B2B or B2C company Bachelor's degree in English, Journalism, Public Relations or related communications field. MBA in marketing a bonus. Agile Project Management: Implement agile project management methodologies for timely delivery and continuous improvement. Cross-functional leadership to influence without authority and take a vision from strategy to execution Confidence in communication and presentation to all levels of the organization, up to C-team Start-up mentality with the expertise of seasoned media executives. Audience development and subscription strategies. Skilled at long-form content creation and real-time (live) content creation and distribution tactics. Passion for emerging media trends and technology. Deep understanding of digital and social media metrics. Actively coach, mentor, and manage the team. Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more! Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range $119,250 — $147,250 USD Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.