Director, Solutions Engineering

About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at  diligent.com . Position Overview: Diligent is looking for a highly professional and motivated individual to combine their technical knowledge with commercial skills to effectively uncover and develop solutions for prospects and customers. This position requires excellent communication skills and the ability to build strong relationships, as you will interface directly with leaders of large multi-national companies, and other key GRC and ESG personas. Key Responsibilities Outstanding and up-to-date expertise in Solutions Consulting methodologies and best practices Conflict resolution and stakeholder management from multiple teams at multiple levels of the organisation (e.g. Products, Marketing, Services, Sales, etc.) Effective leadership by “leading from the front”, constantly demonstrating the right positive attitude to his team as well as represent our value of “extreme ownership”. Provides regular feedback to managers, group members, and colleagues while receiving feedback from Senior Management and Executives, effectively managing up and down. Develops long term strategic plans, set group goals and success criteria in line with the global SE team Ensures SE group delivers on group and Diligent goals, also ensures SE Team Leads achieve personal goals Creates a positive workplace and culture by embracing mistakes and constant feedback, providing a safe and engaging environment for his direct report and the whole team Addresses any complaints or issues, and escalate upwards when needed Working with Team Leads, sets the methodology for the group, aligning to the global team while understanding and applying the changes needed for the region Responsible for the forecasting and results for the SE Group in the region, while managing resources and capacity in accordance with the needs and nuances of the region (e.g. languages, domain expertise, etc.) Manage the pipeline of opportunities in conjunction with sales leadership to make sure the pipe is realistic and up to date. Aides in roadmap creation/prioritisation while supporting the current roadmap and be a champion of it Provides strategic oversight for integration of domain and industry challenges/changes into demo methodology Ensures mutual respect, collaboration inside and outside the team, is open and transparent in communication Lead and own a global remit and multiple regional units Navigate and solve the challenges of running a global team and ensure success for all regions Establish a global standard for the global presale group and drive consistency with the right balance of localization to ensure global and regional success Work cross functionally with the other GTM teams to ensure flawless execution of our GTM strategy Lead special solution GTM projects with the product and executive team Required Experience/Skills  Demonstrates a history of high achievement Possesses a strong focus on processes Driven by performance and results Analytical thinker and adept problem solver Exceptional mentoring skills Consistently maintains a track record of success Capable of envisioning, effective communication, and exemplifies leadership through personal example Comfortable collaborating with and presenting to individuals at all organizational levels, including Directors, Vice Presidents, and C-Level roles. What Diligent Offers You   Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people.  Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.  Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.    We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.