Engagement Manager

Ideally CST or ESTWhy SailPoint?Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, and we want you to join our team. SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.What You’ll Do:As an Engagement Manager (EM) on SailPoint’s Professional Services team, you will support each customer’s journey by managing tactical project management duties and sales efforts required to deliver SailPoint solutions. The ideal candidate will be able to combine professional experience with our world-class product and process training to gain a deep understanding of SailPoint’s SaaS and/or Software delivery models. Within the first 2 months, you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to. At the end of the first six months, you will begin to take ownership and be responsible for engagement scoping, client communication, internal team management, and escalation support. At the end of your first year, you will be able to manage the full scope of customer engagements, set appropriate expectations, and be a trusted advisor to your peers.  You will also be a leader to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals. Responsibilities:Ensure that services are provided, implemented correctly, and billed in a timely and accurate mannerPartner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generationInteract with sales reps and sales leadership during the pre-sales and post-sales (delivery) phasesServe as a point of contact for clients on issues and escalationsManage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfactionWork with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirementsPerform end-to-end project management for customer engagementsCreate and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositoriesProvide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementationIdentify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growthAssist direct reports in career development by providing regular feedback, coaching and guidance on personal developmentRequirements:5+ years of professional experience at a Software, SaaS, or consulting company3+ years of project management experience1+ years of people management experienceExceptional mentorship and leadership skills with a passion for continuous improvementExperience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).Excellent communication skills and extensive experience working with clients and partnersStrong organizational and multi-tasking abilitiesExperience working with Sales to scope services projects for enterprise softwareTravel: Ability to travel up to 15%Education:Bachelor’s degree or equivalent work experience, preferred, not requiredWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.