HR Generalist

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:What We DoRecognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Ubiquity is hiring a Human Resources Generalist to join our growing team. This position is an integral business partner supporting the day to day operations of our newest US location in McAllen, Texas.The Human Resources Generalist is responsible for building relationships with teams and supporting them in a variety of employee-focused areas. The ideal candidate is passionate about people and enjoys the opportunity to influence the development of employees and the growth of our company. The details.Day-to-day responsibilities:In partnership with our global talent acquisition team, this role will support the local talent acquisition process.Builds credibility by demonstrating an understanding of the business and challenges.Recommends, develops and implements programs to promote employee performance, engagement, satisfaction and retention.Analyzes employee relations issues. Investigates employee complaints, including complex matters, consults with leadership to make sound, timely recommendations for action and follow-through to ensure closure.Supports teams with performance by managing progressive discipline and assessing performance.Communicates with and educates assigned departments on the Company's human resources policies and procedures.Assists with the management of local employee engagement activities.Support benefit administration processes and enrollments for all employees.Ensure accurate maintenance of physical and digital employee records.Ideal candidates have:Dynamic interpersonal skills and enthusiastic outlook - we are all about our people and this role requires high employee interaction at all levels of the organizationBachelor’s degree or equivalent experienceMinimum of 5 years’ experience in HR Generalist roleHR experience working in call/contact center preferredAbility to demonstrate knowledge of talent acquisition and employee relations processesExhibits sound and accurate judgment and escalationAbility to manage competing demandsCritical thinking skills to solve problems and achieve effective solutionsPassion for working in and managing job responsibilities in a fast-paced, collaborative environmentStrong proficiency using Microsoft required and experience with Workday preferredWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.