Social Media Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Social Media ManagerDepartment & Team: Marketing (Demand Generation)Reports to: Social Media LeadLocation: Virtual Office (US-based)Summary:We are looking for a Social Media Manager to join our demand generation team.  Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. As a champion for the role awareness efforts can play in driving business impact, the Social Media Manager will be responsible for executing the company’s global social media strategy, working across our corporate channels and bridging internal structures to tell a cohesive story that reinforces the power of delivering empathetic, personalized experiences at scale. The ideal applicant will possess strong knowledge of (and passion for) the social media landscape and the potential social has to drive impact. This role will be instrumental in increasing our social media presence through owned, earned and paid efforts to elevate brand awareness among customers and prospects.  Key Responsibilities:Contribute to and build on social media strategies that drive community growth and engagement Manage social media programs from concepting through to creative development and execution to ensure output is suited for the audience, platform and message  Analyze data and draw actionable insights to increase performance and identify opportunities for growth Identify opportunities to build relationships with influencers and thought leaders to amplify key messages  Support and champion employee advocacy efforts  Stay up to date with the latest social media best practices, technologies and trends -- within and beyond the B2B sphere  Minimum Requirements:3+ years relevant work experience  Excellent communication skills and comfort with presenting to cross-functional teams  Ability to prioritize and adapt to change in stride  Experience with social media management platforms and social listening tools  Influencer marketing is preferred, technology experience is a plus (neither are deal-breakers)Positive attitude and growth mindset  About the candidate:You understand that social can find its way to an audience at any time: mid-scroll or with search intent. You are curious and motivated by problem solving. You understand the differences in B2B objectives but bring a B2C point of view to the table – after all, customers are people, too.   Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $65,350.00 - $128,150.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.