Senior Manager, Financial Reporting - Collections

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Position:  Senior Manager, Financial Reporting – CollectionsLocation: Indiana (Remote within/near Indiana)Summary of the Position Create, present, maintain and enhance data-driven and intuitive reports that provide visibility into the operational and business-related results and performance to drive business decisions such as standardization, optimization, and continuous improvement decisions and strategy. Responsibilities will also include identifying opportunities for automation and internal dashboard creation, data validation, SLA tracking, Productivity, and KPI reporting to support best-in-class Credit and Collections performance.   Key Responsibilities include but are not limited to: Prepare regularly cadenced and detailed reports based on current reporting structuresAnalyze data using conceptual thinking to understand advanced issues and their implicationsModel various outcomes from key metrics to support goal setting and performance measurement / trendingRegularly review and propose report enhancements in support of business and operational goalsCollaborate with internal stakeholders to develop cash forecasts based on statistical data and real time cash collections experienceProduce executive level reporting decks with insights and high level KPIs and metricsMaintain reports in a user-friendly structure and open locationCreate and maintain BI, Tableau and/or Macro dashboardsIdentify opportunities for automationCommunicate with counterparts and cross functional teams to gather information to ensure reports are insightful and accurateWork with different support teams such as IT to create auto-refresh dashboards which will be available for the appropriate team members/leadershipSupport ongoing analysis of business and operational performance trends and insights required to inform decisionsMaintain reporting libraryPerform analysis and testing as neededQualifications/SkillsStrong computer literacy and experience, particularly Excel (expert level), Macro, Smartsheet, Tableau, Power BI, Snowflake, SFDC (Salesforce), NetSuite & WordExperience with Blackline, CFORIA and workflows are an advantageEnd to end process knowledge of OTC especially in Credit and Collections and Billing to be applied to analysis of dataPrevious experience working across geographiesExcellent communication skills and ability to work effectively cross functionally (Shared Services, Order Management, IT, Credit and Collection, SOX team and Internal/ External Audit)Displays initiative in the carrying out of their duties, constantly looking for ways to improve processes to promote efficiency or strengthen controlWillingness to take on additional projects or workload from time to timeMature & professional approach to work to ensure confidentiality of the dataAbility to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when requiredAbility to work effectively with both internal and external customersHigh degree of accuracy and reliability in data processing and financial reconciliationPreferred Education/Experience:Bachelor’s degree in accounting, finance, or business administration or equivalent8-10+ years of experience in Collections reporting and business/operational performance analysis#LI-Remote#LI-DJ1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $108,150.00 - $212,250.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.