Field Operations Manager

Job Summary:Front Gate Tickets is North America’s leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!  Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We have two offices located in Austin, TX.The Field Operations Manager is responsible for coordinating and overseeing the execution of onsite client events and festivals operations in collaboration with multiple departments and clients.WHAT THIS ROLE WILL DO: Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders.  Note: Travel required.Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.Execute in field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.Create, fulfill and ship packing lists for all venues, events and festivals.Maintain existing processes and develop new processes as needed to maintain maximum efficiency.Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for.  Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.Provide support and training on FGTs products and services at events and festivals.Execute other duties, projects and events as assigned.KNOWLEDGE, SKILLS & ABILITIES: 5+ years of operations experienceStrong background in client and customer serviceExcellent communication, problem solving, and presentation skillsStrong technical background, specifically systems administration, networking and installationExcellent trouble-shooting skills, including identification, solutions and implementationsStrong Microsoft Office skills, specifically ExcelBackground in ticketing and/or entertainment industry a strong plusAbility to travel and work flexible hours, including evenings and weekends for extended periods of time Physical DemandsMoves equipment weighing up to 25 poundsPushing and pulling of rolling carts and cases weighing up to 100 poundsPositions self to install and maintain equipment as necessary Work EnvironmentMust be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven groundBENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and baby bonus, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Front Gate Tickets strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Front Gate Tickets will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Front Gate Tickets also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Front Gate Tickets will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Front Gate Tickets recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Front Gate Tickets may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. #fgt