This is a full time, remote Summer Internship that can be based anywhere in the United States or Canada. Calix is looking for a Summer intern to join our Customer Success Team. In this role, you will be part of a unique and award-winning internship program within the company. The program provides the opportunity to learn new skills through training and on the job learning. Calix is looking for a Digital Engagement Intern to help with key projects related to driving adoption and ensuring customer success by bringing the best practices, ideas, innovations, and capabilities of Calix to our customers at scale through our virtual and in-person engagements, Calix Champions program, and customer journeys. This role will have a deep focus on content lifecycle management, governance, and strategy. The ideal candidate will have passion for connecting people with both content and Calix experts as well as with industry peers to provide education and learning across digital platforms. In this cross-functional role, you will work with product, sales, customer success, customer community, and TAC (support) to audit and curate content across our digital platforms. You should wake up every morning excited to help Calix realize our vision of “Connecting Everyone and Everything”. You will report to the RVP, Customer Engagement. This is an exciting opportunity for a motivated student to get real hands-on experience in a fast-paced, high-growth Customer Success organization in the technology industry. The duration of the program is expected to be about 90 days.Responsibilities and Duties: Work with cross-functional teams to audit Customer Success content across all channels. Help establish and document a content lifecycle framework that will lay the foundation for ongoing future content governance efforts. Work within our content architecture to appropriately tag content/resources for discoverability and searchability. Partner with content creators/authors and publishers to facilitate editing or sunsetting of content based on our content lifecycle framework and strategy. Work with our Engagement Strategists to help develop customer journeys. Understand Calix customer personas and their unique needs. Monitor, measure, and communicate KPIs for content against key business objectives. Bring operational rigor to our digital programs to drive efficiency and effectiveness in content auditing, curation, governance, and strategy. Educate internal audiences on key milestones and achievements. Qualifications: A passion for customer success and helping others achieve meaningful outcomes. Ability to work cross-functionally with teams having multiple workstyles and personalities in a remote work environment. Exceptional planning and execution skills, with a strong sense of ownership and ability to multitask, prioritize, anticipate obstacles, and deliver viable solutions in a timely manner. Exceptional communications skills. Understanding of digital engagement tracking and metrics. Experience building and maintaining relationships with a diverse set of stakeholders to get things done. Working towards Marketing, Communications, Business, Journalism, or similar degree. Additional Knowledge/Skills: Positive attitude.Passion for and/or experience with content creation, maintenance, and strategy is highly desireable.Experience developing collaborative relationships.Experience delivering presentations.Proficient computer skills with an emphasis on Windows-based applications as well as digital event platforms like GoToWebinar, Zoom, Teams, and others.Experience with Salesforce.com (SFDC) CRM is a plus.Desired Behaviors: Customer-focused; detail oriented. Ability to maintain a positive attitude in a fast-paced work environment. Confidence and willingness to assume responsibility. Self-motivated with a high degree of drive and determination. Strong individual contributor and team player. Adaptive and flexible (changing technologies, processes, environments).Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education (i.e. year in school).There are different ranges applied to specific locations. The average hourly rate in the U.S. for the position is listed below.Regional plus NY:$16.00 – $21.00 USDNational Major Cities plus, CA, CO, NY Metro area:$17.50 - $23.50 USDSan Francisco Bay Area Only:$20.00 - $26.00 USD #LI-Remote
View Original Job Posting