Number Processing Manager

Job DescriptionWhere you’ll work: Guatemala city,GT From 8 AM to 5 PMNumber Processing Manager at GoToAt GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers.Our NPM porting team has the responsibility to process all change requests to the phone numbers directly in the carrier or inside the PBX and port in all the incoming requests through our buckets. Follow strictly the procedures and work with weekly KPIs and internal SLA.  It’s necessary flexibility to adapt to the workload since our company is always on constant improvement and it’s adding new features and APIs to our end users which sometimes means adding more buckets to our daily duties.  Your Day to Day As a Number Processing Manager, you would be working on Process all types of ports --- Using Fusion, Salesforce, and carriers’ portals.Create or update any feature such as CID/411/E911 to existing or new phone numbers --- Using our Internal tools.Changes on PBX such as CID, Company Name Change, and PBX Moves --- The representative will interact with different platforms to complete the different requests. Purchase of new numbers, Cancellation of existing numbers, Account Cancellation (once it has been confirmed by the correct department) --- The representative will interact with different platforms to complete the different requests. Having daily communication with different departments answering questions of accounts and cases assigned to our department --- Using our Slack Channels to assist our internal customers.What We’re Looking ForAs a Number Processing Manager, your background will look.Back Office Experience Handling multiple processes on a daily base.English Proficient B2+Time Management on a Hybrid work.Flexibility to manage increase and decrease of workload.Fundamental skills in Excell.Proactiveness in adding more responsibilities to the role and to learn new tools and skills.At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.