NA Channels Collections Team Lead

NA Channels Collections Team LeadDescription -Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.Responsibilities: Responsible for overall team metrics and performance.Mentor and coach team to effectively resolve aged issues and complete research on closed items to provide explanations for decision taking and internal partners and/or customersEnsure team is effectively communicating with internal and external partnersSubject matter expert and frontline contact for manager on team related issuesMakes sure that the team is using the appropriate collections systems and processes at the expected level and provides guidance and coaching to team members on how to utilize collection systems to their full potentialHas regular discussions and builds solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, PMO) or External Partners.Conduct regular account reviews with team members to address problematic situations that may lead to undesirable resultsLead escalation reviews and meetings with collectors – internal / external partnersSecond Level Escalation for collector issues as requiredActs as Operational back-up of the managerMay develop team motivation and cohesion by proposing and coordinating team activitiesKnowledge and Skills: Strong written and verbal communication, negotiation, and conflict resolution skills.Strong leadership, analytical and influence skills.Solid problem solving skills.Developed prioritization skills.Advanced understanding of collection processes, financial principles and channel partners.Advanced understanding of HP's dispute management process.Strong understanding of collection processes and financial concepts.Strong understanding of customer's internal payment processes.Job -FinanceSchedule -Full timeShift -No shift premium (Mexico)Travel -Not SpecifiedRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.