Experience Partner

About Opendoor Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it. About the Team The Experience Partner role is a unique opportunity that combines the elements of customer service, consultative sales, and operations. Based out of Dallas-Fort Worth , you will serve as the main point of contact for customers across the country who are looking to sell their home and move onto the next phase of their lives. These transactions can be stressful for people as they might be selling the house they raised their family in or trying to buy their dream home! As their Experience Partner, you have the opportunity to guide them through that journey.  ​​ To create peace of mind you will build a personal relationship that enables you to anticipate your customers’ needs and tailor their experience.  If you get your energy from empowering people, problem-solving, and turning any situation into an incredible experience, then this role is for you. Role Responsibilities: Connect personally with your customers in order to discover and provide their ideal customer experience through phone calls, video calls, emails, and text messages Meticulous documentation & attention to detail is a must. Responsible for managing a high volume of contracts, addendums, and other real estate related documents. ​​Guide customers through the entire Opendoor home selling & buying process as the customer’s main, but not only, point of contact. Be able to uncover additional needs and refer customers to additional Opendoor products. ​​Personally manage customer needs and safeguard timelines for fast-moving transactions in an organized, professional, and friendly manner. Communicate effectively and professionally with all outside stakeholders such as; Outside Title officers, Closing Attorney’s, Buyer’s agents, Lenders, other Opendoor teams, and the customer to ensure a smooth transaction and provide a delightful customer experience.  ​​Support your customers when they need you,  working with customers across all time zones, including early mornings, evenings and weekends to ensure our customers are taken care of. Manage a sales pipeline of customers and drive towards conversion to multiple Opendoor Products, proactively reaching out and following up with customers throughout the life of their Opendoor experience. Skills Needed: At least 3 years of experience in phone based sales, in-person sales, or customer service  Active Texas real estate license Skilled communication. You love talking to customers on the phone. You are curious and empathetic. You want to understand your customers and what brought them to Opendoor. You have a high level of EQ to help connect them to the best Opendoor product. Results oriented and competitive. You are disciplined and looking to convert customers to any number of Opendoor products through strong follow up, sales, and conversational skills. You are motivated by being a top performer and measuring well against our success metrics. You are driven by picking up the phone and enjoy the challenge of explaining a complex concept multiple times a day. All about the team. You thrive on empowering others and taking the time to nurture growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended. You take pride and ownership over being able to consistently provide for both your teammates and your customers. Bonus Points if: Residential Real Estate Experience Additional Residential Real Estate Licenses Knowledge of Title & Escrow steps for residential transactions High dollar amount sales experience Location: Hybrid roles require role responsibilities to be performed in the office for a portion of the week, with an option to work remotely. Candidates must be based within a 50-mile commuting distance of the specified office location. Compensation: Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $32.31 - $54.81 . Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees. #LI-Hybrid #LI-BS1