People Operations Associate

Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.  1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice.  Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career.  Join us, and help change mental healthcare for the better. As Headway’s People Operations Associate, you’ll play an integral role in supporting our 500+ employees & 500+ contingent workers across the US. We’re looking for a gritty, relationship-obsessed team player to support Headway’s human hypergrowth to galvanize our progress towards our mission. As an early member of the People Ops function, you’ll have direct exposure to all dimensions of People Operations in this high-visibility role, though initial focus will primarily be on the areas below. This is an exceptional opportunity for someone interested in developing their People Ops toolkit in a dynamic, high-growth and mission-driven environment. You will: Manage onboarding and offboarding SOPs of full time employees and contingent workers, identifying ways to improve and scale Lead our People Tickets Infrastructure -- including triage and ensuring coverage in most People ops AORs  You’d be a great fit if: You have a minimum of 2-years of experience working on an HR/people team at a high growth technology start-up in an operational capacity You love to build new things and are extremely passionate about building relationships  You have a curiosity and drive to learn the ins and outs of People Ops  You can multitask and work quickly without sacrificing attention to detail You are resourceful and ready to help others whenever needed Compensation and Benefits: Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C) Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland Group C = All remaining cities Group A: $85,000 Group B: $76,500 Group C: $68,000 Examples of cities located in each Compensation Grouping: Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Unlimited PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify. To learn more, click  here.