Customer Success Advisor

Job Requisition ID #23WD73904Position Overview  The Customer Success Advisor (CSA) is a post-sales role that helps manage onboarding, adoption and retention of Autodesk offerings within an assigned territory accounts. You will provide guidance and resources directly to customers that demonstrates value from their Autodesk investment. A CSA will collaborate with an ecosystem that includes the territory sales reps, partners, technical support, client services, and marketing, to maximize the renewals within an assigned territory. You will also help identify expansion opportunities as a part of their customer engagement and promote those opportunities within the sales team for appropriate actions.You will report to Renewal & Customer Success Manager based in AmmanWe support hybrid working schedule.ResponsibilitiesOrchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territoryBuild relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customersIn collaboration with the territory sales teams, develop account plans to utilize available resources, manage time and resources, and achieve or exceed assigned goalsDiscover through customer engagement the customer's challenges specific to their industrySupport a customer's journey through onboarding, adoption, retention, and expansion to achieve customer successArticulate business workflow and industry trends that improve the customers' challengesEmploy provided technology solutions to document all customer opportunities and customer activityMonitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teamsRespond to partner and customer inquiriesLink business processes with product and technical solutionsMinimum QualificationsFluent English plus relevant market language skillsCustomer success, renewals, or inside-sales experienceExperience interacting with clients of all levels, in different industries and across a broad geographical areaAbility to forge customer relationships and insights over the phoneCollaborative and consultative work style, ability to succeed in a high velocity work environmentLink business processes with product/technical solutionsUnderstanding of customer success principles, approaches and considerationsExperience with complex, escalated customer situations, ability to navigate large organizationsExperience internally collaborating and influencing large matrixed organizationKnowledge of sales organizations and approachesPhone communication skills requiredVerbal and written skills requiredExperience in the software or SaaS sales or renewals environmentProject Management skills are an assetPreferred QualificationsBackground needs to be in customer-facing roles including account management, customer support, project management, customer success or salesEmpathy for customers AND passion for revenue and growthExperience managing issues, scope, and quality while bringing tasks to completionExperience managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreachCuriosity1+ years of experience with Salesforce or another CRM SoftwareLI-IS1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).