Technical Solutions Architect

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Ubiquity’s Technical Solutions Architect would be responsible for managing activities that take placeduring solution ideation, design, and implementation. This person will directly assist in the development ofa solutions architecture program including departmental roadmaps and project portfolios for IT systemsarchitecture related to any major internal projects with the goal of expanding and improving all currentsystems and workflows as well as those related to the implementation and integration of Ubiquity’sclients’ programs.Given that this person will support the architectural aspects of all application projects in peer IT portfolios,knowledge of all branches of IT in a BPO environment is a must – Telephony, VoIP, Network andSystems Engineering. Strong communication and presentation skills are necessary as this would be aclient-facing role meant to effectively identify technical requirements on any implementation projects, bothinternal and external.Responsibilities✓ Directly assists in the development of a technical solution✓ Assists other IT teams on solutions and project management.✓ Directs the identification and recommendation of appropriate solutions, upgrades, replacements, ordecommissioning options incorporating business and technology productivity and usability.✓ Provides analysis and recommendations around information security as necessary.Qualifications and requirements● Minimum of 3 years of experience in relevant IT Support roles with strong focus on projectmanagement● Excellent oral and written communication● Analytical and problem-solving skills.● High attention to detail on how business and technology are meant to work together.● Effective interpersonal skills and collaborative management style to include teamwork.● Bachelor’s degree in Computer Science, Information Systems or equivalent education is a plus● Strong understanding of Telco, Systems Engineering, and Networks in a BPO setting● Proficiency with information technologies in a secure, PCI compliant environment.● Efficient in using the entire suite of Microsoft Office applications.● Customer/Technical Support experience is welcome.● Working on site is a must.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.