Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?We’re looking for a Product Manager Intern who will work with our Budapest team of Product Managers responsible for the Administrator experience. In this role, you will analyze the Genesys Cloud administrator UI and work with the Product Management community to identify improvement areas. You will drive features through all phases of product development with primary responsibilities on requirements definition, project planning, managing schedules, and coordinating tasks involving dependencies within cross-functional development teams. You will add value by ensuring that the features delivered meet quality standards, resolve stated business problems, and are completed promptly within scoped project deliverables.You will collaborate with product management, engineering, user experience design, and research teams. You will have the chance to learn new things, such as agile methodologies and product lifecycle management.Key Responsibilities:Identify and define improvement areas of the Genesys Cloud Administrator UI, from both functional and business perspectives.Summarize and provide clear communications to feature status, both written and verbal; escalate issues to senior managementDefine and track feature usage KPIsDefine and implement requirements with supporting organizations, including Product Management, Development, and UX DesignManage multiple projects at one timeDevelop and improve processes, communicate plans and achievements, and facilitate project meetingsMinimum Requirements:Actively pursuing a BSc/MSc degree in Computer Science, UX, Engineering, or a related technical discipline at a Hungarian university; with an expected finish after January 1st, 2025.Excellent English communication skills, written and verbalHybrid-work capable (Office and home flexible)Experience or knowledge of Cloud solutions, digital support technologies, agile methodologies, or user experience design is preferredInterest in Inclusive User Interface Design principlesBe a fast and eager learnerCritical thinker with strong analytical and problem-solving skillsAbility to prioritize issues effectively and meet tight deadlines when desiredAbility to take initiative and work self-guidedIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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