Account Manager

Job Summary:ACCOUNT MANAGER The CompanyTicketmaster, a proud division of Live Nation Entertainment, is the world's leading live event ticketing company selling over 500 million tickets each year and supporting more than 12,500 clients in 32 countries worldwide.The JobThe Account Manager focuses exclusively on client accounts, concentrating on the needs of clients within Hellas and abroad. Responsible for managing, supporting, servicing the account related needs of an assigned set of clients.Account management responsibilities include developing strong interpersonal skills with customers and connecting with key business executives. Answers client inquiries and identifies new business opportunities among existing customers.The Account Manager will liaise with cross-functional internal teams (including Sales, Development and Financial departments) to improve the entire customer experience.ResponsibilitiesProviding excellent support to clients by proactively engaging and responding to client questions in a timely mannerCompleting projects by coordinating resources and timetables with clients and production/development team members·Managing and setting up project calendars and kick-off meetings with client including on-site and off- site meetings with/for client and production team membersPromoting the company, its objectives, services and achievements to our clients with an understanding of internal technical parametersWorking closely with internal TM departments (Development, Product, etc.) to provide clients with updates on various features of all products and offer solutions for the most successful launchesMaintaining quality services by establishing and increasing organization’s standardsCommunicating to Director on content, timelines, conflicts and product feature requestsPreparing reports on account status and clients’ sales performanceEnsuring clients are proficient in using TM products and services by identifying user needsProviding 24/7 support to clients for troubleshooting high severity requestsHandling client’s complaints providing appropriate solutions and alternatives within the time limits; following up to ensure resolution. Keeping records of client’s interactions, processing accounts, and filing documentsProperly separating unresolved queries and promoting them to the next level of supportCommunicating with colleagues abroad as neededSupporting and training colleagues/partners abroad that use TM ticketing platformCreating venues, events, performances and every feature available at the back office for a set of clientsAttending corporate meetings and workshopsWHAT YOU NEED TO KNOW (or Technical Requirements)Bachelor’s degree in in Economics / Business Administration / Sales or related fieldsMaster’s degree will be highly appreciatedMinimum of 3 to 4 years working experience as an account managerExperience in handling multiple projectsProficient knowledge & use of MS Office tools, especially Word, Excel, Ppt, OutlookFluency in English and Greek, both oral and writtenAbility to travel when required within Greece & abroadTo understand how technical requests flow into various types of productsYOU (or Behavioural Requirements and link to Ticketmaster Principles)Excellent verbal and written communication skillsExcellent listening, negotiation and presentation abilitiesStrong attention to detailExcellent time management skillsDetail-oriented and takes pride in high quality workAbility to be flexible in a varied and constantly changing environmentPassion for high quality service and supportForward-thinking and proactiveStrong teamwork skillsMaintain a positive and ‘can do’ attitude and with that a determination to succeed in a challenging and competitive environmentAbility to take responsibility and make decisions in challenging situations, whilst remaining calmAnalytical and strategic thinking