SMB Project Manager

Job DescriptionWhere you’ll work:Guatemala City, mostly remote with occasional working days at the Guatemala City Office. The working hours are from 10 AM to 7 PM Guatemala Time (9 AM to 6 PM Mountain Time), subject to daylight saving adjustments.SMB Project Manager at GoToThe SMB Project Management Team handles onboarding our new small, medium business clients. We provide world class experience for customers so they can get the most out of their GoToConnect System. The SMB Project Management Team handles training and configuring the GoToConnect system. The SMB Project Management Team will monitor orders such as new numbers and equipment, ensure that any issues are addressed and resolved as quickly and efficiently as possible. The Project Manager will keep communication with the customer and ensure their questions are answered, that they are focused and engaged on the needed next steps/tasks. Ensure that they communicate with the customer, third parties, internal teams to complete all needed tasks in a timely manner.Your Day to DayAs a SMB Project Manager you would be working on:Pre-install network surveyIntroductory call between customer and SMB Project ManagerTesting and verification of Network stabilityNetwork Configuration AssistanceHands on-trainingWhite Glove Billing and Support ProcessDedicated resources for technical questions and business-related questionsControlled SLA to deliver in timely fashion.Web Help Documentation (provided by SMB Project Manager)What We’re Looking ForAs a SMB Project Manager, your background will look like:Minimum of 2 years of experience in Customer Service Staff positions or Project CoordinationTechnical background (knowledge of troubleshooting, router knowledge is a plus)Ability to speak and type fluently in English with correct grammar at a B2 - C1 level.Coachable - embraces learning new skills and accepts developmental feedback.Exemplifies the core values (Think Big, Move Fast, Be Real, Keep Growing)Dedicated, with access to a quiet and private workspace.Held role for 12 or more consecutive months (Internal Hire) *.Proven track record of meeting SLAs, KPIs, and OSAT targets (Internal Hire) *.At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.