Services Engagement Director - PS Sales

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Location: Remote, NAThe Services Engagement Director will provide leadership in identifying strategic business opportunities for the Professional Services organization to generate revenue and achieve sales objectives. This position requires a person with the ability to recognize opportunities, along with technical services sales experience to successfully negotiate and close deals.This position will align with Account Executives, Sales leadership, and Customer Success Managers as a member of the Genesys pursuit and expansion teams.   The SED will generate, deliver, and process Professional Services Statements of Work related to implementations of the Genesys Pointillist product.The role will have quarterly financial targets (bookings and project profitability) that must be met for the organization to attain projected revenue and build consulting services backlog.What you'll be doingParticipate in the pre-sales process to fully understand the client and their needs, tasks, and gathering requirementsAssist the sales teams with project scoping exercises and preparing statements of work to be delivered by the Genesys Pointillist Professional Services Team.Pursue Professional Services sales leads and prospective clients.Align with the Pointillist Delivery Manager on Forecast and Pipeline and provide dashboards.Create and Deliver Professional Services Statements of Work that align to customer deployment objectives.Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services growth.Build client relationships, delivering presentations and proposals.Maintain extensive knowledge of current produce and market conditions in addition to customer buying strategies to negotiate and close business dealsGenerate pipeline of services orders to attain financial objectives and build backlog.Work closely with Professional Services Technical Delivery Leads to enhance service offerings and provide customers value for PS Delivery.What you'll bring to the role8+ years in a business setting with at least three years of experience in a customer-facing sales business solutions, digital solutions, and/or telecommunications environmentAbility to work effectively both individually and with a teamAbility to travel 50-60% of the time.Strong leadership, interpersonal and presentation skills with excellent written and verbal communication skillsProven success in sales — lead generation, acquisitions, and relationship management.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $108,150.00 - $212,250.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.