Technical Customer Experience Lead

Technical Customer Experience LeadDescription -About the New York City Customer Welcome Center:The Customer Welcome Centers are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program team in New York City . The role offers a unique opportunity to join our team and have full exposure to exciting technologies and innovative businesses at HP Inc.We are looking for unique mastery and recognized authority on relevant subject matter related to the HP suite of Print and Personal Solutions portfolio.This is a highly visible role, representing one of the world’s leading IT Companies to their most valuable customers and partners. The successful candidate will be an energetic, self-starter who is detail oriented with excellent communication and people skills.This role will drive technical infrastructure for the CWC experience and works closely with sales, product/solution teams, marketing, and key stakeholders. Day-to-day will include working closely with executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. This is an on-site role based in New York City.Major ResponsibilitiesPerform the technical operations for and support the customer activities.Work with CWC team members to demonstrate products live and recorded for briefings, webinars, and other activities.Partner with business teams to deliver the customer briefings, webinars, and special events.Manage the logistics of the in-person and virtual customer activities.Technical support for the CWC team including meeting rooms, demo spaces, products, webinars, and on-line activities.Maintain computer, A/V, and IT support infrastructure to deliver customer activities.Maintain a working relationship with HP IT to leverage their support for network infrastructure, hardware, and software.Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtualcollaboration platforms.Learn and maintain a current knowledge of HP products and strategyUse a CRM system to manage work and provide periodic activity reports.Education and Experience Required:Bachelor’s degreeTechnical skills to demonstrate technology to customers/partnersEnjoy customer interactionStrong interpersonal skills; ability to work as part of a team.Ability to interface effectively with all levels of management and functional disciplines.Advanced technical knowledge and experience with virtual platforms a plus.Proven experience in audiovisual setup, troubleshooting, and technical support.In-depth knowledge of audiovisual equipment, including displays, projectors, sound systems, microphones, and video conferencing systems.Familiarity with video conferencing software, presentation tools, and connectivity options.Project or Program Management experience, is a plus#LI-POSTJob -MarketingSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.