Data Center Customer Operations IV

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Data Center Customer Operations IVEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.We are recruiting for a seasoned data center professional, or candidates looking to transition from related industries who will be able to bring their enthusiasm, knowledge, passion and work closely with key customers and the supervisory team.Responsibilities:Racks and stacks customer equipmentReads installation plans (Visio Drawings / Spreadsheets) and implements installation accordinglyInstalls circuits requiring advanced fiber terminationsYou prioritize work from the Oracle queue and ensures alignment to all commit timesTroubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed.Works with customers to solve issuesInstalls/tests/modifies cross connects per SOPs and ensures accurate cable management of: coax, fiber, twisted pair copper, and intra-building cross connectsInstalls and tests sophisticated cross connects circuits (switched, multiplexed, etc.)Maintains detailed written records of all work activityDesigns and leads cage / infrastructure modification projectsFinishes the assigned training in a timely mannerSupports customer happiness through timely and detailed order executionBenefits:Salary package including healthcare allowance, annual bonus and shift loaMonday-Friday position with high level of autonomyAccess to a range of company wide Equinix employee benefitsFuture personal growth and professional advancement opportunities within the Operations or wider teamsEquinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.