Inbound Sales Development Manager

ABOUT RETOOL: Nearly every company in the world runs on custom business software: Gartner estimates that up to 50% of all code is written for internal usage. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. For most companies, building and maintaining all of these tools demands a lot of engineering time—scarce, expensive resources better put to use on customer-facing products. At Retool, we’re designing a new type of development environment that makes it dramatically faster and easier to build all of this software. Retool unifies the ease of visual programming with the power of code, while abstracting away the tedious and repetitive tasks of development. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software.  It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business. WHY WE’RE LOOKING FOR YOU:  Retool has grown revenue 10x in the past three years. We’ve learned a lot, iterated rapidly on our process and approach, and added many customers to the Retool community. We’ve also laid the foundation for a consistent and performant inbound sales development motion with new systems, workflows, messaging, strategies, and core teams in San Francisco, New York, and London. Retool’s revenue and business goals are aggressive, and we are laser-focused on scaling our hiring, processes, and team to support these goals. The problems Retool solves are varied, and the customers we work with span every vertical with thousands of use cases. We’re looking for a leader with a high ownership and data-driven mindset who is interested in building a world-class, technical SDR team and accelerating growth. IN THIS ROLE, YOU WILL: Own Retool’s inbound sales pipeline generation strategy, identify areas for improvement in our approach, and build new messaging and workflows to ensure the team is properly trained and equipped to perform against our goals. Analyze ASE team activity and performance data to find opportunities to improve our pipeline generation outcomes with new tactics, tools, campaigns, and strategies. Coach the ASE team to improve their technical and sales skills to best engage with our inbound prospects. Motivate individuals and the team to exceed targets through mentorship as they grow a career in Sales at Retool. Accurately forecast and report on the state of your business to focus across our Sales and Marketing teams. Keep up with Retool launches (both product and marketing), and regularly update our messaging and tactics to reflect our expanding value proposition. WHAT YOU'LL DO: You will be an integral part of our GTM and Sales Development Leadership team and own the process for generating inbound sales-qualified opportunities. You’ll lead a team of highly motivated inbound sales development representatives (Associate Sales Engineers) and focus on their coaching and development.  You’ll partner cross-functionally to identify pipeline generation opportunities and represent the ASE team’s performance at an executive level. WHO YOU'LL WORK WITH: Besides your team, you will collaborate closely with our Sales, Marketing, Recruiting, and Operations teams to shape the vision and direction of Sales Development at Retool.  We are a team passionate about serving our customers and collaboration. We’re building a winning, fun, and high-ownership culture to propel this company forward, and we’re looking for someone who shares that vision. THE SKILLSET YOU'LL BRING: 1. Management Skills / Recruiting: Ability to build and coach a team Proven experience hiring and promoting high-performing teams. Values performance management and clear examples of promotions and exits. Heavy focus on coaching (shadowing calls, reviewing emails, running feedback). Ability to motivate a team, celebrate wins and maintain accountability. Ability to create a team identity, culture, and cohesion across distributed offices. Track record of promotion from your team into sales roles 2. IQ/EQ/Curiosity/Grit: Problem-solving, analysis, and execution Demonstrates creativity and an entrepreneurial approach to engagement. Ability to identify key metrics, build relevant reporting, and action on insights. Strong pattern recognition across prospect and customer bases. Ability to represent and advocate for the ASE team to executive leadership. Hunger to learn, use, and explore the ins and outs of Retool’s products. 3. Character/Drive: High accountability, energy, and ownership Experience with Sales methodology and inbound lead process. Excitement and hunger to build a successful, highly motivated team. Ability to successfully prioritize and manage time effectively. Ability to make decisions based on data and synthesized information. Holds their team accountable and drives a high ownership culture. Process and operations-oriented to ensure efficient workflows. 4. Technical Abilities: Engineering skills and technical product experience Demonstrated experience with software development concepts and technologies. Understanding of the software development landscape and offerings. Ability to write Javascript, SQL, and interact with APIs. Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.