Admissions Manager

At 2U, we are dedicated to revolutionising education by forging alliances with top-tier universities worldwide. As an Admissions Manager, you stand at the helm of this transformative journey, guiding a team that connects ambitious students with life-changing educational opportunities. In this role, you're not just overseeing the recruitment process; you're influencing the next generation of global leaders, innovators, and thinkers. Your strategic vision and leadership will be pivotal in steering prospective students towards realising their dreams through the finest digital education platforms. Join us in shaping the future of education as an Admissions Manager and leave a lasting imprint on the academic and professional trajectories of our students. What We’re Looking For: The Admissions Manager plays a pivotal role in driving student recruitment and managing relationships with university partners and internal stakeholders. Key responsibilities include leading a team of Admissions Counsellors, ensuring adherence to academic and regulatory standards, and optimising student engagement strategies. This role requires effective team management, a strong sales and customer service background, and the ability to adapt to a dynamic environment. Responsibilities Include, But Are Not Limited To: Team Management Guide and develop a team of Admissions Counsellors, establishing clear expectations aligned with Student Engagement senior leadership's strategy. Ensure team performance meets and exceeds recruitment goals. Stakeholder Engagement Foster relationships with university partners, maintaining regular updates on recruitment activities and pipeline status. Act as the primary liaison for admissions-related matters. Quality Assurance Oversee Admissions Counsellor activities to guarantee high-quality student engagement and compliance with institutional policies. Training and Development Collaborate with the Learning & Development Team to enhance Admissions Counsellor capabilities, addressing skill gaps and fostering a culture of accountability and excellence. Data-Driven Management Utilise reporting tools to analyse team performance, inform decision-making, and uphold program standards. Operational Expertise Gain comprehensive knowledge of admissions processes and policies, aiding in the smooth operation of the department. Miscellaneous Responsibilities Includes tasks such as participating in recruitment events, administrative duties, and other tasks as required. Things That Should Be In Your Background: Bachelor’s degree in business or related field (Honours preferred). Minimum of 5 years in a sales-oriented role, including at least 1 year managing a medium-sized team (ideally in a similar context). Familiarity with and proven ability to manage a team using South African Labour Legislation (basic knowledge of the BCEA and LRA). Strong track record in Senior Enrolment Advisor/Admissions Counselor roles with demonstrable growth towards managerial competencies. Strong sales and customer service background. Proficiency in Salesforce and Google Suite. Proven ability to motivate a team to achieve defined results that exceed goals, objectives and expectations. Strong leadership skills; ability to maintain a fun, casual, professional and productive team atmosphere. Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner. Ability to develop other people’s potential/talents. Ability to work effectively in a diverse and fast-paced environment. Other Attributes That Will Help You In This Role: The role demands adherence to UK business hours, with occasional requirements for weekend engagement based on business needs. This is a high-octane, result-driven environment; your adaptability and resilience will be key. Autonomy is a given; proactive problem-solving and upward management are expected. Teamwork is critical to achieving success in this role. You will need to establish strong relationships with peers and leaders in cross-departmental teams. The landscape is dynamic; your agility in adapting to changing scenarios will be invaluable. You will be required to have uncapped, reliable internet connectivity or reliable transport to get to the office. Physical Requirements: Since this is a people manager role, you will need to be in the Cape Town office at least twice a week, preferably Tuesdays and Thursdays to spend time on the floor with your team members. Management Responsibilities: Directly manage 8-10 Admissions counsellors. Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, ZA benefits include:  2 complimentary Getsmarter short courses per year Subsidised medical aid with Discovery Health Medical Scheme 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit Employee Assistance Program (EAP) Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.  2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at:  recruitingaccommodations@2u.com .   About 2U Inc. (NASDAQ: TWOU) For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at https://2u.com/careers/ #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.  2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.