Manager, Account Management

Manager, Account Management Location - Mumbai About DoubleVerify: Founded in 2008, DoubleVerify (DV) is the leading independent provider of marketing measurement software, data and analytics that authenticates the quality and effectiveness of digital media for the world’s largest brands and media platforms. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance by bringing transparency and accountability to the market and ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. DV has helped hundreds of Fortune 500 companies across every major vertical, including financial services, telecom, automotive, retail, CPG, travel, luxury and pharmaceuticals gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem. Let’s build a better industry. Position Overview As Manager of the Account Management team you will be accountable for the people management of Account Managers based in Mumbai, in addition to managing a strategic account portfolio for the company. You will work very closely with management and cross department teams such as Implementation, Finance, Sales, Product Management, and Engineering to ensure delivery of world-class customer service. The Manager & Team Lead plays an integral role in recommending and implementing strategies for driving ongoing client product needs. The Manager & Team Lead is also responsible for educating customers and team members on all aspects of the DoubleVerify product suite and how products can be leveraged to meet their goals and objectives. Responsibilities : Development and oversight of the Mumbai Account Management team Evaluate team and individual performance against personal goals Constantly monitor and improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, and fulfilment processes Enforce, monitor and enhance all campaign-related policies and procedures Manage and/or participate in ongoing process improvement initiatives Provide strategic and tactical service to complex, high touch customer base Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving and data issues Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts Develop and maintain strong relationships with internal stakeholders across Product, Marketing, Sales and Finance Develop and maintain strong relationships with clients across senior and mid-management levels Participate in client meetings to understand partner goals and objectives Manage and participate in ongoing process improvement initiatives Attend offsite meetings, conferences and industry events as necessary Qualifications: Strong customer facing experience and a deep understanding of the digital media/advertising industry Direct people team management experience in a fast-paced environment Exceptional working knowledge of Microsoft Excel and PowerPoint Strong process management and analytical skills Strong organizational skills, rigorous attention to detail, drive for excellence, and a positive “can-do” approach Proven ability to balance the need of the customer while maintaining corporate objectives Ability to work with internal and external customers to find solutions to challenges Passion and desire to play a key role in driving new business to success in the advertising technology space Bachelor’s degree from an accredited university Ability to conduct business in multiple languages is highly desirable Not-so-fun fact:   Research  shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!