Tier 3 Customer Success Manager

Who we are Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers. Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions. Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce. Overview We're looking for a Customer Success Manager to join our team who is resourceful and will use their consultative, critical thinking and people skills to support our Recharge merchants. The Customer Success team is critical to the success of our business and by working with a small portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results.   What you will do Live by and champion our values: #accountability, #collaboration, #iteration, #details. Take ownership by providing consultative strategy to aid in the growth of our top merchants  Work alongside peers to crowdsource, creatively problem solve, and deliver best in class service to our merchants  Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions  Act with a sense of urgency to aid in resolution for merchant issues Serve as an escalation point to resolve issues and needs, enabling Recharge usage to be more efficient, faster, and seamless Drive merchant adoption of new Recharge features and functionality to create and further innovate on superior customer experiences  Proactively participate in virtual meetings with merchants Deliver on-going Business Reviews to dedicated book of business   What you’ll bring: Typically, 3-5 years minimum of experience managing enterprise SaaS accounts in a fast paced technology driven company Experience offering consultative, white-glove support to accounts. Experience managing accounts within e-commerce and a passion for the industry Excellent relationship management, organization, communication, and negotiating skills A sense of urgency and desire to go above and beyond to provide solutions for our customers Resourcefulness: you'll figure out what needs to be done and find ways to make it happen Ability to work remotely and desire to make an impact at a high growth company A practical approach to address unexpected issues with out-of-the-box solutions Highly proficient with MS Excel, CSV  Bachelors degree or equivalent experience desired  Recharge  |  Instagram  |  Twitter  |  Facebook Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.   T ransparency in Coverage This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This  link  leads to the Kaiser machine-readable files. #LI-Remote