Job Requisition ID #23WD74040About the Digital Experience & Customer Empowerment Data Science Team (DXC-DS) The DXC-DS Team is responsible delivering Machine Learning Features that transform the customer experience for Sales, Marketing, and Customer Success functions at Autodesk. We aim to help our customers, through conversation, personalization, and other intelligent features on our platform. Our team members work extensively with stakeholders across the company, with significant technology leadership and opportunity for impact. We work in a supportive and collaborative way, applying the latest technology and rigorous analysis to solve complex customer problems using ML. Our 2024 focus is on the Autodesk Assistant, an LLM-driven, Universal Chatbot intended to provide generative answers to a wide range of our customers’ inquiries. This system is in production and already driving rich customer conversations and better outcomes. Other examples of our work include models for routing customer queries to agents, designing effective scripts for our support chatbot, and measuring the impact of automation on customer forums. Position Overview As a ML Engineer on the team, you will be responsible for leading/contributing to the design, analysis, and delivery of data-driven solutions to significant business challenges across a program of work. ML Engineers work to deliver ML-driven technical solutions to customer needs in our platform. Reporting to the Senior Principal MLE on the team, this role is hands-on, focusing on technical skills with the latest in NLP and ML technology. Our team culture is built on collaboration, mutual support, and continuous learning. As a MLE, you will provide technical guidance and expertise for the team, and with other stakeholders. We emphasize an agile, hands-on, and technical approach at all levels of the team. As a group, we want to continuously improve our Machine Learning as well as our knowledge of trends and techniques relevant to our areas. Our team strives for excellence in the theory and practice of Machine Learning. We encourage personal development and knowledge sharing. Location: Toronto or Montreal, CanadaResponsibilities You will design and implement Machine Learning capabilities that improve Autodesk’s eCommerce & Customer platforms You will perform statistical and data analysis and exploration to generate datasets for model training and development You will collaborate with other members of the team to reach better solutions, and to position our team at the cutting edge of technology and ML practice. Minimum Qualifications MS or PhD in Computer Science, Statistics, Engineering, Economics, or related field We also welcome applicants from non-traditional ML backgrounds 0-3 years of applicable work experience in ML Proficiency with the Python Machine Learning stack, e.g. Pandas, etc Knowledge of experimental design and analysis of results Demonstrate expertise with applying Machine Learning, including both Deep Learning (PyTorch) and Classical ML (Scikit-Learn) Preferred Qualifications Familiarity with Large Language Models, especially in the context of interactive dialog systems and chatbots (RAG, Generative AI, Conversational Agents) Experience deploying systems that use NLP such as Information Retrieval (IR), Recommender Systems (RecSys), or other NLP Applications SQL and experience with big data technology such as Hive, Presto, Glue, (Py)Spark, or Athena Advanced software engineering skills including data structures and algorithms Experience with data pipelines and model serving in AWS Experience with MLOps, especially on AWS, at scale #LI-POSTLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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