Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?COMPANY DESCRIPTIONAt Genesys we are the undisputed leader in omni-channel and cloud contact center software. Our evolution into a SaaS model is powering our growth and presents unique opportunities for employees. We are Global company with a startup feel.We are looking for a Principal Analyst, Marketing Analytics with strong technical skills and senior leadership communication experience. You should be eager to tackle big picture strategy/planning questions while learning about advanced methods in the process. Our team, Marketing Operations, manages Marketing analytics (business intelligence, analysis, and data science) for a global portfolio of best-in-class Customer Experience platforms (see Gartner). We are also award-winning pioneers within the B2B marketing space for our practices.We need someone who is not afraid to take on new responsibilities and own projects, while having fun with the occasional abstract problem.Using your business instincts, analytical aptitude, and communication skills, you will tackle critical issues like planning/scenario tradeoffs, cross-functional target-setting, and general ad-hoc analyses, all while regularly engaging – and sometimes challenging - senior leadership.JOB DESCRIPTIONResponsibilities:Strategic planning – and general ad hoc - analyses for various Marketing teams using SQL, Excel, logical creativity, and Marketing insights.Regular communication with senior leadership in scoping problems, as well as conveying findings and recommendationsHelp manage globally complex, compensation-driving target-setting program.Help manage Marketing’s pipeline and bookings forecasts.Serve all major marketing functions (digital, brand, events, business dev, etc.) in supporting – and occasionally – building dashboards for/within our large reporting ecosystem.Work cross-functionally with Finance and Revenue Operations on analyses around pipeline and bookings health (with day-to-day insights from Marketing)Qualifications:3-5 years of experience in Business or Marketing analyticsEnglish proficiency.Experience communicating with senior business leadership.Advanced proficiency in MS excel: ability to leverage pivot tables and Vlookups.Degree in a quantitative discipline, such as statistics, economics, mathematics, computer science or engineering preferred.Ability to run complex SQL queries (joins, subqueries, window functions)Experience with Business intelligence tools, ideally Tableau.Python/R programming.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting