Customer Base Deal Manager

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamJoin our team and experience Workday!It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.Renewals, Add-Ons and Deal Support is a key role to ensure Workday’s customer happiness and long-term success. In this role, you will be a key player that supports our Customer Base Account Executives (Field Sales) who support our direct Customers on their Workday journey (renewals, add-ons, growth events, etc.). You will be an advisor and offer dealdesk support to our Field Sales team, partnering with Deal Operations, Finance, Revenue Recognition, Revenue Operations, Sales Compensation, Services, Legal Operations and Product management to help our Field Sales team and customers achieve maximum value from Workday. You may also be asked to help lead renewal customer conversations or contribute in renewal negotiations. You will be responsible for handling a number of customer-related opportunities and requests managed by the Customer Base Account Executives, supporting them through regular checkpoints and developing meaningful relationships representing Workday offerings. You will be a part of a phenomenal Customer Base Operations team within Deal Management having control of your own schedule and world class Field Sales support.About the RoleResponsibilities within Deal Operations and Management specific to Customer Base Operations are varied and will build on different skills. Some days will focus on partnering with & supporting the Field Sales team with closing renewals/add-ons in a timely manner. Other days, we'll rely on your keen eye for detail and intuition for business to provide guidance around value-based renewal/add-on pricing, to draft proposals (including renewal rate calculations), addressing Customer redlines and to prepare contracts & review terms and conditions, projects and programs.We're also looking for someone who is a skilled communicator and loves to engage with others. As a Customer Base Deal Manager, you will often respond to questions from customers and field sales on any aspect of a renewal/add-on/growth event, as well as partner with other renewal/deal/subscription team members as appropriate to assist with successful completion of an opportunity, program and/or project. Analytical capabilities are also crucial, as an important task will be to prepare monthly reports outlining key performance indicators.About You​Basic Qualifications:2+ Years of Account Management Experience or Deal Desk type RolesOther Qualifications:Highly organized team player that can function well under pressureA hard-working self-starter with good interpersonal and customer service skillsReview excel workbooks or googlesheets, customer quotes, orders and agreements, identifying discrepancies, non-standard terms, and work with the cross-functional teams including renewals and field sales to accurately record transactions in our systems of recordDaily processing of excel workbooks or googlesheets, incoming quotes, orders, order packages with speed and accuracyAnalyze pricing, discounting and process quotes and order formsInvestigates and solves problems/issuesResponsible for integrity of customer and sales recordsWorkday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $70,400 USD - $105,600 USD Additional US Location(s) Base Pay Range: $63,600 USD - $105,600 USDOur Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!