Search JobsJob DescriptionThe VMware End-User Computing team is securing and enabling the future of anywhere work for our global customers. As digital workspaces continue to evolve, we are designing and engineering VMware Anywhere Workspace, a holistic platform built on our industry-leading solutions for virtual apps, desktops, unified endpoint management and security. We’re currently delivering upon our Autonomous Workspace vision, the next evolution of our digital workspace offering that leverages data and artificial intelligence, to create workspaces that are self-configuring, self-healing, and self-securing. Together, our work is enabling people to broadly optimize both employee experience and security, while modernizing IT. Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing? Within 1 month of employment, you will be able to successfully develop relationships with key stakeholders within your assigned accounts and the internal account teams.Understand VMWare’s EUC products and services.Get familiar with the Internal Customer Success tools and processes.Leverage the attribute of community by reaching out to team members and learn from experience. Effectively facilitate communication between customer and internal teams regarding customer priorities.Within 3 months of employment, you will be able to think strategically about customer success and adapt your approach based on individual and customer needs.Will be managing a variety of customers across industries and product lifecycles by combining direct touchpoints and automation.Serve as a customer advocate in driving industry best practices and customer use cases internally.Partner with your customers to build and maintain business outcome focused Success plans.Within 6 months of employment, you will be able to Proactively identifies ways to maximize customer growth, increase consumption & retention opportunities.Able to manage Multi level customer engagement that maximizes the relationship and knowledge of the customer.To help develop a roadmap for future deployments based on customers' specific business drivers.Contribute to the library of customer success assets (customer references, case studies, success plans, templates, playbooks) and thought leadership (methodology, point of view, process improvements).Living and breathing VMware’s EPIC2 values ensures Success.What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?Maximize the value of a customer’s investment, aim for an increase in utilization and identify new opportunities while ensuring customer retentionDevelop and manage Customer Success Plans for your customers, ensuring accountable parties are on track to deliver on the customer’s desired business outcomesCollaborate with the support, engineering, sales, and architect teams to ensure that customers are healthy in their consumption of products and any issues are addressed in a timely mannerBuild strategic relationships with customer business decision makers and key stakeholdersForesee risk and implement mitigation strategies to ensure customer healthWork with the product management team to ensure customer feature requests are addressedBuild and nurture relationships across accounts to firmly secure our partnership and commitment to the customer’s success while expanding both relationship and product adoption deeper and widerDeliver business and technical presentations from admin to Executive-level audience that articulates the impact of feature adoption and deployment to your customer's transformational business strategiesTravel up to 20% of the timeFluent in Spanish and English.What is the leadership like for this role? What is the structure and culture of the team like?The EUC Customer Success team is focused on outcomes, not just activity, helping our customers to consume their VMware solutions and to gain value from their partnership with VMware. We are critical to the success of VMware and celebrate our role in the future of the company. The leadership team promote an inclusive, agile, collaborative, and resilient culture where the team feel comfortable carrying their objectives. The main focus is on developing and empowering others to succeed in their roles and share a vision that's both motivating and meaningful.We do the right thing for the customer so when our customers achieve their outcomes, we are successful too. We support each other and want to give back to each other and our communities so welcome innovation and creativity at all levels to be a meaningful contributor in our countries and societies.Where is the role located?Opportunity to work remotely from any location in Spain.Broadcom is an equal opportunity employer. Broadcom is firmly committed to providing equal employment opportunity for all employees and applicants without regard to race, color, sex, gender, gender identity, gender expression, sexual orientation, religious creed, national origin, age, physical disability, mental disability, medical condition, pregnancy, genetic information, ancestry, marital status, military or veteran status, union membership, political affiliation, or other bases protected by applicable federal, state, or local law. Broadcom will not discharge or in any other manner discriminate against any employee or applicant because they have inquired about, discussed, or disclosed their own compensation or the compensation of another employee or applicant. Broadcom will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.Search Jobs
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