Organizational Change Management Consultant and Practice Leader

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys is seeking an Organizational Change Management Consultant and Practice Leader that will work collaboratively with staff resources to projects as needed in each phase, with experience implementing system migrations and technical architects, trainers, business analysts. The Consultant will drive agendas and attend project, sponsor and change management meetings. The Consultant develops a custom strategy including, but not limited to, approaches to discovery, planning, feedback, and measures or Key Performance Indicators (KPI) to ensure seamless implementation along with the identification of challenges and preparation of responses to better adapt and respond with a focus on driving adoption of new technologies.Prepare and define a structured methodical approach: define success, impacts and approach.Manage change: plan and act, track performance, adapt actions.Develop and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.Assess the change impact by conducting impact assessments, assess change readiness and identify stakeholders.Perform readiness assessments, develop and deploy resistance strategies, including conducting change agent workshops.Develop and/or review communication plans that reinforce change.Sustain outcomes: review performance, activate sustainment, transfer ownership.Training strategy and plans including Train-the-trainer development and delivery, and end user training development.Participation in project activities where current processes are reviewed to ensure an understanding of current processes, procedures, policies and MOUs.If the project does not have these activities included, consultant shall flag this as a risk or provide an alternate process that accomplishes the same objectives.Participation in project design activities to ensure a detailed understanding of the new system/initiative.Lead adoption discussions to identify and drive solutions for process and knowledge gaps between the as-is and to-be states.Ensure the implementation of the application and business process changes has minimum negative and maximum positive impact on the end-users’ ability to perform their work.Ensure business unit readiness.Collaborate to anticipate, prepare, and implement a change management plan, including communications, training, resistance management, etc.Develop and manage feedback mechanisms.Develop and implement sponsor and stakeholder analysis plans.Support adoption post go-live.Define and communicate roles and responsibilities.Ensure end-users understand the changes introduced by the new application/initiative, the benefits of those changes, and the processes that affect them. Must Have:Exceptional communication skills, both written and verbal.Excellent active listening skillsExcellent data analytics and presentation skillsAbility to establish and maintain strong relationships.Flexible and adaptable, able to work in ambiguous situations.Resilient and tenacious with a propensity to persevere.Must be a team player and able to work collaboratively with and through others.5+ years of experience in Organizational Change Management services5+ years of experience for any assigned change practitioners with PROSCI certification1+ years of experience working with changes that include represented employeesExperience leading a minimum of 5 change management projects for an enterprise-wide cloud migrations. And/or digital transformations.Experience leading a minimum of 5 change management projects for an enterprise-wide cultural change.Experience leading a minimum of 5 change management projects influencing a diverse population of stakeholders, including C-Suite.It is preferred not required if candidate has Contact Center and Genesys Cloud experience.Experience and demonstrated ability to develop right-sized approaches for real-time applications of change models and deliverables.Possess a Bachelor’s degree or higher, preferably in Business or Management Studies.#LI-AC1#LI-REMOTECompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $121,500.00 - $238,400.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.