Senior Account Executive, Higher Education and Academic Medical Centers

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Description: Would you like to own driving revenue growth for the leader in Contact Center as a Service (CCaaS) within the Higher Education, Academic Medical, and Local Government markets? Do you have the business acumen, relationships, higher education industry experience, and the technical background necessary to help further establish Genesys as the leading Software as a Service platform? Can you collaborate and communicate effectively within large organizations and lead complex revenue efforts with empathy as our clients invest their trust and resources in Genesys? Do you share our passion and commitment to amplifying the student experience in higher education or the Patient Access/Provider experience in Academic Medical Centers?Job Title: Senior Account Executive, Higher Education and Academic Medical CentersDepartment & Team: Higher Education (Public Sector)Reports to: Ken TaylorLocation: Texas, Colorado, Missouri, Oklahoma, or KansasSummary: Genesys is expanding in the U.S. Public Sector market and this group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as the Top-Rated Gartner Quadrant CCaaS Platform in our fast-growing Higher Education and Academic Medical Center market. As a Genesys Senior Account Executive, you’ll have the opportunity to help drive the adoption and growth of emerging cloud-based customer experience platform which enables our clients to communicate with stakeholders more effectively. You will be expected to establish deep business and technical relationships through your knowledge of these industries’ trends and environments including the funding and procurement processes.Key Responsibilities:Drive revenue, market share, and emerging pipeline in your defined geographic region.Effectively lead and manage active sales opportunities with prospects and customers leveraging the Genesys Way of Selling based on MEDDPICC.Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers.Collaborate strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together.Collaborate regularly with internal Go-To-Market partners, including our Sales Development Representatives, Corporate Marketing, Event Marketing, and Healthcare teams to support your regional territory revenue growth goals.You will be expected to manage and excel with day-to-day interactions with our eco-system of partners (Carriers, VAR’s, SI’s, and ISVs) that support these customers.Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.Understand the business and technical requirements of your customers and to help shape the direction of our product offerings.Collaborate with Genesys’ internal business partners, including our legal and finance teams, to manage complex contract negotiations.Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.Minimum Requirements:8+ years of field enterprise sales and/or business development experience with a focus on higher education and academic medical center (or healthcare) customers selling and evangelizing AI, enterprise software, networking, infrastructure, customer experience, or cloud computing services.Understanding and experience with public sector and healthcare procurement and funding in direct and indirect models.BA/BS degree or equivalent experienceProficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as DocuSign, Workday, Concur, and Tableau.Demonstrated proficiency and adoption of MEDDPICC and Opportunity Plan Management.Must be based in Texas, Colorado, Oklahoma, Missouri, or Kansas.Ability to travel, as needed.Preferred Qualifications:Technical sales and solutions background in customer experience, CCaaS, UCaaS, API's, infrastructure, AI, telecom, cybersecurity, etc.Demonstrated history of consistently exceeding sales quotaExperience selling to a variety of public sector agencies, including higher education, healthcare organizations, and local government offices. Referenceable industry and customer networkCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $94,800.00 - $186,000.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.