Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job DescriptionAs an AppFoundry Marketing Concierge, you will support technology partners and help them succeed in selling their applications on Genesys' enterprise marketplace, AppFoundry. Your role includes executing marketing campaigns, managing leads, and liaising with AppFoundry stakeholders.You will collaborate with the technology partnership management, Genesys sales teams, and external AppFoundry partners and Genesys reseller partners. In your role, you will communicate extensively with external parties, ensuring that Genesys' needs are represented while also assuring that all AppFoundry (AF) partner desires are reflected in communications between Genesys and the AF partner. You will be working with the AppFoundry marketplace and will become familiar with all details of the Genesys AppFoundry partnership program.Key ResponsibilitiesAs an AF Concierge, you will work with Genesys AppFoundry partners, as well as Genesys resellers and customer prospects. Your position enables Genesys partners to succeed within the Genesys ecosystem.Marketing activities & campaignsLiaise with AppFoundry partners and advise on marketing activities that suit their needs and align with their marketing goalsCollect and coordinate campaign assets in an organized manner, and execute marketing activities on behalf of partners with a timely and strategic approachSchedule, set up, and host weekly webinars in a professional and confident manner. This entails thorough preparation, experience with Zoom webinar functionality, and strong presentation skillsBuild marketing analytics dashboards to identify ROI of AppFoundry marketing program from campaigns and app listings requestsCommunications & contentCreate, design, and execute email marketing campaigns to promote AppFoundry and its partnersProduce high-quality monthly newsletters to highlight and share all company updates, information, news, and offers with people on our mailing listWrite clean, concise, and well-polished copy that is consistent with Genesys' tone and missionProduce eye-catching banners and graphics that are consistent with Genesys branding and showcase innovative creativityManage digital content library and news center in a structured and organized manner, ensuring information is easy to find and available to the appropriate audiencesLead management and reportingTrack incoming AppFoundry leads by creating a Campaign ID in SFDC for each incoming marketplace form fill and AppFoundry webinar registrant.Manage incoming app listing request opportunities in SFDC, collaborate with the account owner to ensure lead follow-up and status, and maintain journey management until deal close.Qualifications4-6 years in a marketing roleEducational background in businessStrong analytical skillsAttention to detail is essentialAbility to work independently and in a team environmentExperience with Microsoft Office applications (Excel and PowerPoint), Salesforce.com and Zoom requiredExperience with Canva (or similar design platform) preferredDemonstrated aptitude for continuous learning and innovative thinkingExcellent communication skills (fluent English, written and spoken)Excellent teamwork skills are requiredPersonal CharacteristicsExudes professionalism and energyUnderstands and uses industry terms and business languageDisplays and acts with empathy with internal coworkers and partnersArticulateQuick learnerSensitive to deadlinesAs a member of an international team working with partners across the globe, you will have exciting opportunities to put your creative and strategic mind to work. This position is ideal for someone who loves to communicate, has a strong understanding of business and marketing, and enjoys driving progress. If this sounds like you, then this is the perfect job for you!•Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $70,200.00 - $137,800.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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