Jewelry Brand Expert I

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!   The Jewelry Brand Expert I at The RealReal supports the Fine Jewelry and Watch department through the compiling and organizing research documents, helping to maintain and organize TRR owned training materials, and upholding The RealReal merchandising standards and aid in specialist development by providing in the moment feedback, creating a safe space and building confidence in the team. In their day to day interactions they must echo The RealReal’s values and standards. Counseling on content, best practices, and brand-specific needs; the role demands inventive problem solving and excellent interpersonal skills.  You are a collaborator and researcher who identifies opportunities and strives for business success. You have a strong attention to detail, a great sense of knowledge on current industry trends, and experience with secondary market pricing principles and application. This role will report to the Senior Manager, Jewelry Authentication. Key partners include: Fine Jewelry & Watch Production, Gemology, Inbound Training and Development and Inbound/Outbound Operations teams. What You Get To Do Every Day Support production team through advanced research on low-medium risk jewelry authentication and pricing inquiries Promote quality expectations and hold the team accountable, in partnership with production management; uphold quality standards and adherence to SOPs through hands-on-training, routine assessments and audits; teach and apply complex concepts to ensure continued specialist development Support and develop associate/specialist new hires during ramp-up period by facilitating hands on training sessions, office hours, and performing branded QC when needed Uphold accuracy, consistency and quality of standards and methodologies, information sources and reference materials Organize and maintain internal database of company owned training materials Collaborate on projects and research, as directed by management, including in-house training, educational and reference materials and SOPs What You Bring To The Role 2+ years jewelry industry experience; academic or professional research experience preferred Bachelor’s degree from an accredited college or university; Concentration and/or advanced degree in art history, fashion or jewelry design and/or fabrication preferred GIA Applied Jewelry Professional certification; Diamond Graduate diploma preferred Intermediate technical expertise, including metals and material identification, secondary market pricing principles and estimation know-how and proficiency The ability to prioritize multiple time-sensitive tasks and/or escalate issues The skills to work effectively and collaboratively in teams and cross-functionally to meet shared goals and deadlines Attention to detail, strong organizational and communication skills, geared towards large groups Solid analytical skills French and/or Italian language skills, preferred   The expected salary range for this role is $60,000 - $63,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GHR8701 #LI-NC10 #LI-Onsite     The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.