Technical Account Advisor

Blue Yonder Title: Technical Account AdvisorOverviewThe Technical Account Advisor will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical needs, troubleshoot any issues they may have, and provide guidance and support to ensure they are getting the most value out of our services.Scope•    Work as part of a global team of 100+ TAMs (US, Mexico, EMEA, India)•    Act as a primary TAM for several accounts (number of accounts depend on complexity and ARR)•    Act as a primary point of contact for customer escalations (resolve and/or prevent)•    Work along with the triad to ensure that our customers are getting the benefit of using our products/servicesWhat you’ll do•    Provide ongoing technical support and guidance to customers to help them fully utilize and benefit from our cloud-based products and services•    Act as the primary point of contact for customer inquiries and issues, troubleshoot and resolve problems promptly•    Collaborate with internal teams to ensure customer needs are being met and to identify areas for improvement in our products and services•    Identify and qualify upsell opportunities for our customers•    Develop and maintain strong customer relationships through regular check-ins and communication•    Track and report customer satisfaction metrics•    Stay up-to-date with the latest cloud technologies and trends and share this knowledge with customers•    Track customer consumption and identify opportunities•    Identify areas of opportunity for continuous improvement and improve solution stabilityWhat we are looking for· 2+ years of experience in a technical customer success, customer support, or account management role· Strong understanding of cloud-based technology and services· Experience with cloud infrastructure (preferably AWS)· Strong knowledge of Linux/Unix administration· Strong problem-solving and analytical skills· Excellent communication and interpersonal skills, with a customer-centric approach· Proven ability to troubleshoot and problem-solve· Strong attention to detail and ability to multitask· Ability to work independently and in a team environment· Strong organizational skills and ability to prioritize tasks· ITIL knowledge· Supply chain domain knowledge is a nice to haveOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.