What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.**Please submit your resume in English. English fluency is a requirement**Position Summary: This role partners with customers, front line field personnel, and internal resources to provide pre-sales support, technical training, troubleshooting, and complaint resolution with respect to data and enterprise software solutions including LIMS and experimental and workflow design. This position serves as a scientific and technical expert consultant during pre- and post-sales activities and collaborates with the broader commercial team to maximize sales growth and customer satisfaction. This role requires expert-level troubleshooting, communication, time management, situational awareness, poise under pressure, and collaboration.Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.Scope of Responsibilities:Applies basic problem-solving techniques to define and resolve routine issues.Determines a course of action based on guidelines. Works on assignments of limited scope where answers can be readily obtained and problem solving requires following standard practices/procedures.Develops working relationships internally.Exchanges standard/basic information with colleagues, immediate supervisor, project leaders and other professionals in the team/group.Requires guided leadership and receives general instruction on work/new assignments. Work is reviewed periodically based on a set of defined procedures or precedence.Experience/Education:Must have a bachelors degree or more advanced degree in Bioinformatics or related field.Typically requires 0 to 2 years of previous professional experience. At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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