Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Location: Remote, NAAbout the Role:We are looking for an experienced and driven Senior Creative Operations Manager to drive the vision and execution for Genesys Beyond. The Beyond Program is a global multifaceted ecosystem of people, tools and services helping to achieve our customers fundamental education, continued learning and development goals. In this role, you will serve as a primary partner as we bring content, process, and technology together to better enable a more efficient creative development lifecycle and deliver a more personalized training experience to our customer. The ideal leader will have demonstrated ability to balance creativity with business objectives. This role requires a strategic thinker, a collaborative leader, and a hands-on creative with a passion for pushing the boundaries of design and storytelling. What you’ll do: Global leadership and direct management of workforce with strong creative, design, and content development backgrounds.Help build and reinforce the creative direction for all Beyond Learning initiatives, ensuring alignment with the company's overall vision and objectives.Manage the optimization and evolution of the team’s structure to ensure delivery on the changing needs of the business.Develop and communicate a clear and compelling creative vision that elevates Beyond’ s brand and resonates with target audiences.Conceptualize and oversee the development of integrated creative campaigns for Beyond Learning across various channels, including digital, print, social media, and experiential.Ensure consistency and cohesion in messaging and design across all touchpoints.Work closely with internal stakeholders and external customers to understand their business objectives and translate them into tangible opportunities.Maintain up to date process workflows and related functions used to facilitate end to end processes.Stay abreast of industry trends, emerging technologies, and creative best practices to continuously elevate the team’s capabilities.We're looking for: 5-7 plus years’ experience in creative management roles leading people in a learning solutions design and customer-focused setting.Working knowledge of instructional design models (ADDIE, SAM, etc.)Proven track record of translating creative briefs and concepts into customer-centric designs, elevating the brand image, and driving growth through increased levels of engagement (internal and external)An iterative mindset to bring new ideas to the table to improve business and creative functionality.Excellent leadership, influence, communication, and collaboration skills.Proficient in industry-standard design for learning solutions and project management toolsPreferably a creative background working in a SaaS environment, including cloud-based solutions.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,650.00 - $205,350.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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