Content Team Lead, HR Services

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Content Team Lead, HR ServicesJob Summary As the Content Delivery Team Leader you will have responsibility for making HR guidance simpler and clearer. You will need to be able to produce and maintain clear and meaningful content with a strong focus on user needs.  This is a role rich in opportunity and challenge for people passionate about improving the employee experience in Equinix and how we deliver HR as a digital service. You’ll join a multi-disciplined team at a time of considerable and exciting transformational change.ResponsibilitiesTeam management – Content Delivery Team leaderProvide leadership to direct reports and build a highly capable team through the attraction, training and development of the necessary skilled professionals to meet the business needs. Set tasks for the team, act as a subject matter expert for assigned process and will ensure that the team are able to deliver.  Manage the workload of assigned process team, ensuring that work is completed within set performance standards on timeliness, quality and productivity. Acting as the editor of content produced by your team.Provide timely feedback to the content design team to amend content if principles or standards have not been applied Support, develop and train team members on HR systems and processes for assigned process area.Serve as a first point of escalation for team members to resolve any complex issues for content process area and/or systems.Be responsible for the maintenance of existing content on the platform, ensuring periodic review schedules, the social feeds and feedback are maintained across the platformPrepare articles and other supporting documents to communicate HR related information in a user friendly and easily digestible way Review and edit existing HR information content to make it more user friendly and in line with the agreed knowledge base templates Create content in a range of formats according to what works best for the end user demographic and type of information being communicated (e.g. FAQs, text format, pictures, videos etc.) Categorise and tag content in a logical way which will make content easily accessible and searchable to ensure maximum use Liaise with content owners outside of the immediate HR Services team to support development of their content and ensure tone of voice and templates are adhered to Act as an ambassador and protector of the agreed knowledge base principles QualificationsProven years experience preferredBachelor's degree preferredPerson specification In this dynamic environment you will:  Use previous design experience to create user-centred content that is clear, concise, and meaningful Be able to write and edit using a style guide and plain English Be able to explain content design decisions in a way that stakeholders and the team can understand Be comfortable reflecting on feedback and constructively reviewing the work of others, adapting to changing priorities and workloads as and when needed Have excellent stakeholder management skills Essential criteria  To succeed in this role, you will need: Previous experience of managing Ability to identify and write user needs, working autonomously  experience creating effective content for a range of channels  Ability to quickly absorb product knowledge, process information and apply appropriately to meet business needs experience in digital communications and transformation skills, including creation of content in a digital format Previous experience of building a knowledge base Understanding of writing to content standards or style sheet Proven experience working on several different content delivery projects simultaneously whilst adapting, reflecting and being resilient to change Ability to confidently demonstrate your work, showing the value of prototyping Demonstrable experience of using content management systems Ability to multitask and meet multiple deadlines in a fast-paced environment Ability to work with global and cross functional teams Desirable Criteria  Experience of user research An awareness of how to analyse pain points within services and communicating and sharing design solutions Advantageous to have experience of the Service Now Tool or similar tool and its knowledge base functionality, limitations and processes Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Seeing the Big Picture Working Together Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.