Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. HR Services Specialist - Manager HelpdeskJob Summary: HR Services Specialist at Equinix plays a crucial role supporting the Manager, HR Services in leading the globally distributed Manager Support Helpdesk. Focused on delivering elite HR support to people leaders worldwide, this role contributes significantly to the mission of providing exceptional experiences tailored to the Manager Persona. While not directly responsible for team management, the Senior HR Services Specialist assumes increased responsibilities within the team, taking on a leadership role to enhance operational efficiency and contribute to the team's success. The position requires a proven background in HR, processes, training development, quality assurance, data analysis, and continuous improvement. Key Responsibilities: Operational Excellence & Support Collaborate closely with the Manager to ensure effective team functioning. Assume leadership responsibilities in the Manager's absence, providing support to team members. Nurture a culture of continuous improvement, contributing to the team's growth and development. Provide coaching and support to team members on performance improvement and adherence to critical metrics. Operational Management: Support the establishment of an experience-led culture with high standards, delivering within transparent operational metrics and SLAs. Assist in ensuring business continuity through skill analysis, development, and consistent support for standard processes. Contribute to Operational Excellence standards, serving as a role model and supporting team understanding and application. Participate in investigating trends, providing insights, and contributing to data-driven decision-making for performance improvement. Compliance and Quality Assurance: Support the team's adherence to compliance requirements, reports, and tasks for SOX, Employee Data Governance, and other policy requirements. Participate in defining quality control and audit functions within HR processes, contributing to solution improvements. Customer & Partner Engagement: Establish connections across functions to understand service needs and facilitate operational changes. Provide expert care support for sophisticated, sensitive scenarios. Contribute to ensuring the effectiveness of the HR function by championing the HR Service Delivery model and collaborating across HR & Lifecycle teams. Participate in driving continuous improvement initiatives through the lens of customers and partners. Vendor Engagement: Collaborate with external HR vendors, contributing to the partnership maintenance and improvement process. Continuous Improvement: Collaborate with partners to enhance processes and drive improvements within the team. Participate in designing global solutions and adjusting as needed locally. Contribute to optimizing user feedback to ensure continuous process improvement, ensuring quality and efficiency. Participate in facilitating process improvement initiatives and workshops. Exhibit a high level of curiosity, growth mindset, and stay updated on the latest trends & technologies to contribute to "Finding a Better Way" and "Keep Growing." Qualifications: Proven years of related experience or equivalent work experience. Experience working in an international or global business organization is helpful. Strong organizational, analytical, leadership, and collaboration skills. Adaptable, flexible, pragmatic, and outcome-focused with the motivation to work in a fast-paced and high-reaching business unit. Ability and drive to take initiative and ownership of projects and tasks. Strong communication and relationship-building skills, backed by relevant experience. Additional languages is a plus Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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