Demo Engineer

ABOUT RETOOL: Nearly every company in the world runs on custom business software: Gartner estimates that up to 50% of all code is written for internal usage. This is the operational software for refunding orders, underwriting loans, moderating content, managing marketplaces, rolling out new features, onboarding employees, analyzing transactions, providing customer support…the list is nearly endless. For most companies, building and maintaining all of these tools demands a lot of engineering time—scarce, expensive resources better put to use on customer-facing products. At Retool, we’re designing a new type of development environment that makes it dramatically faster and easier to build all of this software. Retool unifies the ease of visual programming with the power of code, while abstracting away the tedious and repetitive tasks of development. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster and build a lot more software.  It’s akin to a new version of Visual Basic, HyperCard, or Flash—with a bit of Figma and some future-of-programming vibes thrown on top. Today, our customers span from small startups building their first operational tools, to Fortune 500 companies building mission-critical apps for thousands of users across their business. WHY WE’RE LOOKING FOR YOU:  Demo Engineering is critical to Retool’s Sales Engineering and GTM teams. We need someone to help us meet the increasing demand for tailored demonstrations and address the growing complexity of use cases. As a Demo Engineer, you will be at the forefront of showcasing Retool's platform capabilities, working collaboratively with Sales Engineers. In this role, your expertise will be instrumental in creating comprehensive use case demos, empowering Sales Engineers to deliver impactful presentations during introductory calls. You will take the lead in developing tooling that enables Sales Engineers to craft customized demos, enhancing their effectiveness in later stages of the sales cycle. Your contribution will directly impact our ability to meet revenue and business goals. As we navigate the technical sales process, your engineering background will be a valuable asset in ensuring potential customers understand how to leverage Retool for building software, deploying on their infrastructure, and connecting to critical resources. WHAT YOU'LL DO: A key aspect of your responsibility includes creating comprehensive use case demos for Sales Engineers to leverage in introductory calls. Additionally, you'll be instrumental in developing tooling for Sales Engineers, empowering them to effectively create customized demos in later stages of the sales cycle. Beyond day-to-day tasks, you'll contribute to the development of new processes and programs to help scale our Sales Engineering team. Your innovative approach will play a key role in helping the sales team not only meet but exceed quota, shaping the success of the Demo Engineering function at Retool. WHO YOU'LL WORK WITH: You’ll join our Sales Engineering organization and partner closely with our Sales Engineers. You’ll also work cross-functionally with the rest of the go-to-market team.  You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional but well-intentioned sarcasm. If this sounds like you, we’d love to hear from you!  IN THIS ROLE, YOU WILL: Maintain and update our current demo environments Work with Marketing, Sales, and Sales Engineering to identify best in class demos that will represent common use cases in Retool Create and maintain demo resources (DBs, APIs) that provide sample data for each demo Create and maintain connecting resources for tests  Create technical content to demonstrate best practices (documentation, videos, etc.) Dive into our codebase to understand technical limitations in Retool that need solving via code (e.g. a bug, a missing feature, etc.) to improve demos Answer technical questions from our customers as they come up THE SKILLSET YOU'LL BRING: Experience as a Sales Engineer or Demo Engineer An enthusiastic, strong, technical generalist A background in computer science or a related field Technical experience in a professional environment, ideally a startup Strong knowledge of SQL, various no-SQL databases, APIs, etc. Comfort exploring Retool’s codebase (React / Node) Ability to think on your feet and solve problems Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.