Senior Operations Manager (Warehouse/Site Leader)

Help empower our global customers to connect to culture through their passions.   Why you'll love this role The Senior Operations Manager is the leader of the Verification Center and a key member of the leadership team responsible for overseeing all aspects of the operation including; order fulfilment, labor management, quality assurance, inventory accuracy, and materials procurement. The Senior Operations Manager will work cross-functionally with the business teams as they develop short- and long-term growth strategies.   What you'll do Establish team member responsibilities to meet the daily business demands and productivity targets Leading and developing a team Ensure accurate and on-time fulfilment and shipment of all customer orders Supervise and train the operations team to optimise quality and productivity for a high-growth environment Proactively identify and lead process improvement initiatives Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes Manage raw materials procurement and inventory levels Support digital asset management for the online product catalog Develop, implement and maintain standard operating procedures Provide reporting on daily, weekly, and monthly key performance metrics Maintain accurate inventory through proper inventory management and cycle count procedures Establish and manage an operations budget Deliver balanced scorecard Work cross-functionally with all departments to identify, develop and execute process improvements   About you Extensive operations, supply chain, or retail experience Proven and demonstrated leadership experience - direct people management  Proven management experience running high volume pick and pack warehouse, manufacturing, production, or distribution environment Bachelor's degree The ability to thrive in an ambiguous environment Strong analytical and problem-solving skills Demonstrated experience with effectively delegating and managing time Demonstrated experience with setting and communicating clear expectations and measuring performance results. Experience holding people accountable for achieving goals within expected timelines Develop talent Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time Lean / Six Sigma certifications a plus    About Us StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.