Digital Content Coordinator

Digital Content Coordinator Location: Galway Hybrid  About Rent the Runway  Founded in 2009, Rent the Runway is disrupting the trillion-dollar fashion industry and changing the way women get dressed through the Closet in the Cloud, the world’s first and largest shared designer closet. RTR’s mission has remained the same since its founding: powering women to feel their best every day. Through RTR, customers can subscribe, rent items a-la-carte and shop resale from hundreds of designer brands. The Closet in the Cloud offers a wide assortment of millions of items for every occasion, from evening wear and accessories to ready-to-wear, workwear, denim, casual, maternity, outerwear, blouses, knitwear, loungewear, jewellery, handbags, activewear, ski wear, home goods and kidswear. RTR has built a two-sided discovery engine, which connects deeply engaged customers and differentiated brand partners on a powerful platform built around its brand, data, logistics and technology. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list four times, while Hyman herself has been named to the “TIME 100: Most Influential People in the World" and as one of People Magazine’s “Women Changing the World.” Galway Office  Rent The Runway established its European Technology Hub in Galway in April 2019.  Based in the historic Claddagh area of the city, the growing team in Galway tackles core technology challenges and influences the next generation of services critical to Rent The Runway’s success and continued growth.  The Galway office is Rent the Runway's first international office outside the US and enables the company to significantly expand its Software Engineering, Product Development, Machine Learning Engineering and Data Science footprint. Rent The Runway’s Galway-based employees have the opportunity to grow their careers across several roles and career paths in Technology. Our engineering team is smart, pragmatic, and entrepreneurial. We practice continuous integration & test-driven development, engage in constant peer code reviews & pair programming, and work hard to give back to the software community through open-source contributions. About the Job: As a Digital Content Coordinator, you play a crucial role in reviewing and making content changes on our customer-facing website and app , aiming to deliver an exceptional experience to our customers. You are responsible for identifying and documenting any errors that occur on the site and app and will support the implementation of content changes via our Content Management System. Success in this role will be measured by your ability to learn new systems, produce high-quality work, diligently screen for errors, and effectively escalate issues as needed.  What You’ll Do: Map the customer journey: confirm content is relevant and showing up in the right place. Perform eCommerce product validation and discovery: coordinate internal testing to ensure customers find (seasonally or otherwise) relevant products. Optimise for devices and analyse multi-channel experience:  confirm that our customers have the same experience regardless of which web/mobile browser they are using. Test new features on-site and app: assess functionality to confirm user experience is intuitive and seamless and provide insights to Software Engineering teams.  Log issues in a streamlined methodical way, monitoring results and escalating to relevant teams for review. Publish content changes (such as mentions of promotions/prices, creative imagery, and descriptive copy) on-site via our Content Management System, including rigorous testing and review. About You: Fluent in using a computer and relevant software packages/operating systems for example. Google Docs/Sheets, MacOS or similar software. You are comfortable navigating multiple web browsers such as Chrome, Safari, and Firefox with demonstrable knowledge of both iOS and Android mobile apps . You are proficient in collecting, organising and analysing data. You have excellent attention to detail, the ability to navigate issues and solid problem-solving skills. You have a passion for fashion and familiarity with seasons and trends. You have excellent communication skills, written and verbal. You are a fluent English speaker. Bonus: You have Javascript (or similar) experience or you are a fast learner excited to learn foundational code. Benefits: At Rent the Runway, we’re committed to the happiness and well-being of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: Generous Paid Time Off including annual leave, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family. Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention. Paid Sabbatical after 5 years of continuous service - unplug, recharge, and have some fun. Competitive Stakeholder Pension - taking care of your future.  Comprehensive health, dental care and dependents care from day 1 of employment - Your health comes first and we’ve got you covered.  Company-wide events and outings - our team spirit is no joke - we know how to have fun! Hybrid Work - our corporate employees have the option to work remotely 3 days a week, in accordance with Company policies. Rent the Runway is an equal-opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee on any legally-recognised basis, including, but not limited to: gender, marital status, family status, age disability, sexual orientation, race, religion, and membership of the Traveller community. #LI-EM1 By submitting your application below, you agree that you have read and acknowledge Rent the Runway's Candidate Privacy Policy, found here .