Description At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become essential to advancing enterprise cybersecurity maturity globally. Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk. Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs. You, as the Principal Customer Success Manager, will be highly-motivated and a driven individual who embodies our core values: Act with purpose Impact together Lead with resilience Boldly raises the bar Passion in all we do. At ReversingLabs, the customer success management team assists in leading our customers to value realization, by tying their business needs to key solutions and services, enabling them to protect their business, and implicitly trust in ReversingLabs as their partner in threat intelligence and software supply chain security. As a principal customer success manager, you will be responsible for building and maintaining strong relationships with our valued customers, understanding their needs and goals, and proactively providing solutions that align with their business goals and outcomes. What You Will Do Operate as the primary point of contact for a portfolio of customers, focused on building and cultivating relationships with multiple personas, including key Executive stakeholders. Develop strategies that lead your customers to value realization. Collaborate with cross-functional teams to deliver on customer expectations. Partner and collaborate with the sales team on account strategy and risk mitigation. Identify opportunities for growth and expansion within the portfolio, and effectively communicate with your account team. Drive customer engagement, proactively addressing your customers’ top pain points with recommended products and services. Develop and execute against shared customer success plans, and ensure outcomes are met. Provide guidance and best practices that help your customers maximize value from ReversingLabs products and services. Coordinate and conduct executive business reviews that showcase ROI and outcomes met. Maintaining up-to-date knowledge of industry trends and best practices. What We Are Looking For 10+ years of experience in customer success management, or related roles with a proven track record of managing customer relationships. Cybersecurity expertise is a must. Exceptional communication and presentation skills. Strong analytical and problem-solving abilities. Willingness to travel to customer locations.
View Original Job Posting