Core Instructor

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job DescriptionJob Title: Core instructorDepartment & Team: Genesys BeyondReports to: Marcus SchweigerLocation:Summary:As a Core Instructor, your primary responsibility is to facilitate the teachingt of technical skills among external clients. You will work closely with the training team to deliver and evaluate training programs that align with the organization's technical requirements. The goal is to enhance the technical proficiency of participants, ensuring they are well-equipped to meet job demands and contribute effectively to the organization.Key Responsibilities:Conduct engaging and informative training sessions for individuals or groups.Utilize various training methodologies, including classroom instruction, workshops, and hands-on exercises.Adapt training delivery methods to accommodate diverse learning styles.Work closely with other departments to understand their technical training needs.Collaborate with the training team to align technical training programs with overall organizational goals.Minimum Requirements:Fluent in English, Portuguese and ideally SpanishStrong Presentation skillsComputer skills, including Microsoft office suite (Word, Powerpoint, Outlook and Excel)Excellent verbal and written communication skills, comfortable to speak to crowds Travel may be required - possible up to 35%Desirable Skills:Technical background in SIP Telephony/Cloud telephony/Contact Center technologiesKnowledge of Genesys CloudAbility to prepare materials and sessions, in groups or individuallyTeaching and mentoring experienceExperience of working on a Technical Trainer position or similar roleExperience with virtual training deliveryIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.