SEMA Customer Operations Expert

SEMA Customer Operations ExpertDescription -DescriptionThe SEMA Customer Operations Expert is critical to support SEMA Supply Chain Customer Operations, balancing between deployment of long-term transformation efforts and daily operations support.Key attributes for success are self-drive and independency, strong leadership, influencing skills as well as key business acumen.MAIN RESPONSIBILITIESManages and controls X-SEMA customer ops activities, projects, process improvements; lead crisis resolutions/ special activitiesDevelops and maintains efficient day-to-day structures for performance-control, immediate problem solving and decision makingLeads medium to large cross functional projects, drives cross functional forums (customization/ deployment in SEMA region)Responsible for building and executing improvement plans, process automation and standardization X-SEMA and X-MarketEngages up to EXEC level proposing unique solutions on complex e2e process gapsEnsure that roles and responsibilities are clarified for complex e2e processes RACI gapsProvides guidance to the team on process improvements, recommends and implements changes in case of new requirements / regulationsAccountable for definition, documentation, and maintenance of ISE specific processes in strong collaboration with COE representativesEnsure owned processes are monitored, audited, reported, and reviewed on a regular basisCoordinates solutions for complex WW / EU3 Customer Ops topics, network with other teams &organizations to identify standardization and optimization opportunitiesKey consultant in developing and implementing new strategic initiatives, drive impact assessment and business case documentation, connecting with impacted functionsEducation and Experience Required: First level university degree, preferably in business, economics, or other applicable fields; may have advanced university degreeMinimum 6+y experience, preferably in supply chain, customer service, sales operationsTypically, 2+ years of team leadership / process management / project management experienceGreen / Black Belt certified is a plusKnowledge and Skills: Excellent communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and senior management within and outside of HP and to local stakeholders across functions. Mastery in EnglishUnique expert knowledge, excellent understanding of internal operational issues and e2e Supply Chain processes. ISE specific processes knowledge is a plusExcellent problem-solving and analytical skills, advanced Excel skillsStrong leadership and process / project management skillsStrong ability to lead teams and individuals through changeAbility to understand and interpret customer needs and translate them into workable procedures and activitiesExcellent organizational skills with proven ability to plan and structure multiple operational activities to achieve a superior customer/partner experience.Solid understanding of process management, building governances, stakeholder managementStrategic thinkingJob -Sales OperationsSchedule -Full timeShift -No shift premium (Romania)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.