Technical Support Specialist

Job Requisition ID #23WD72278Position Overview  We are hiring a Technical Support Specialist for AMER East coast timing, to join our friendly team of tech enthusiasts assisting customers to get the best out of their AEC ,Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Structural Aspects of Civil engineering? Then we would like to hear from you! You will resolve customer issues reported to Autodesk with different modalities and other channels and documenting them in our Knowledge Base. You may also have the opportunity to be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University Shift Timing – It will be AMER EST ( 5:30 PM IST to 1:00 AM IST ) Work location - Bangalore, India with Hybrid work model (you are expected to relocate to Bangalore) Reporting - You will report to Manager, Technical Support Responsibilities  Resolve customer issues reported to Autodesk by phone, web, online forums and other channelsProvide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usageResearch, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management systemRespond to support requests for our global customersPriority handling and escalation of important issues and monitoring of service level complianceDocument support interactions in a company-wide case management system Perform root cause analysis to reduce recurrenceTrend analysis of customer issues; maintain support insights for account team Minimum Qualifications Bachelor's degree in Civil engineering/ / Architecture / Structural or equivalent degreeAt least 3 - 5 years of industry working experienceProficiency on Autodesk AEC products, majorly Revit and Navisworks knowledge would be an added advantageKnowledge of BIM Standards and workflowsCapability to "own" the problem (customer issue), troubleshoot and ability to solve or reduce the problemTeam player skillsYou build customer relationships and gain insights into their needsYou identify opportunities that benefit our customers and build and solutions to meet their expectations The Ideal Candidate Customer-focused -Building customer relationships and delivering customer-centric solutions with empathy Decisive -Making good decisions Clarifying assignments, prioritizing work and attending to detail to ensure work is doneAccountable- Holding yourself and others accountable to meet commitments #LI-SK1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).